Delinquency Resolution Specialist

7 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000

**Delinquency Resolution Specialist**

We are seeking a skilled professional to join our team as a Delinquency Resolution Specialist. This is an exciting opportunity for individuals who enjoy working in a fast-paced environment and are passionate about providing exceptional customer service.

In this role, you will be responsible for utilizing advanced negotiation skills to resolve delinquency issues, providing remedial financial solutions to assist customers, and conducting thorough risk assessments. You will also be required to perform skip searches and identify hardship/vulnerable customers.

To succeed in this position, you must possess excellent communication and interpersonal skills, as well as the ability to work effectively in a team environment. Proficiency in Microsoft Excel, Word, and PowerPoint is essential, along with experience in dialler systems and skip tracing.

If you are a motivated and results-driven individual who is passionate about delivering outstanding customer outcomes, we encourage you to apply for this exciting opportunity.

**Key Responsibilities:**

  • Utilizing advanced negotiation skills to resolve delinquency issues
  • Providing remedial financial solutions to assist customers
  • Conducting thorough risk assessments
  • Performing skip searches
  • Identifying hardship/vulnerable customers

**Requirements:**

  • Proficient in Microsoft Excel, Word, and PowerPoint
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Experience in dialler systems and skip tracing

**Benefits:**

We offer a range of benefits to support your personal and professional development, including:

  • A comprehensive training program to help you develop your skills and knowledge
  • Ongoing coaching and feedback to ensure you achieve your goals
  • Access to cutting-edge technology and tools to enhance your productivity
  • A collaborative and supportive team environment

**What We Offer:**

We are committed to providing a positive and inclusive work environment that supports your physical and mental well-being. Our benefits include:

  • A competitive salary and bonus scheme
  • A generous leave policy, including annual leave and sick leave
  • Access to employee assistance programs and wellness initiatives
  • A flexible work arrangement policy

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