Financial Recovery Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $80,232 - $95,567
Delinquent Account Manager

The Delinquent Account Manager plays a pivotal role in managing early-stage delinquent accounts. Key responsibilities include identifying and supporting customers experiencing financial difficulty, assessing risk, and escalating high-risk cases while upholding the bank's values and commitment to responsible banking.

Strong communication, negotiation, and conflict resolution skills are essential for success in this position. The ability to provide tailored assistance and leverage technology to enhance efficiency is also crucial. Experience in banking or mortgage collections, as well as knowledge of credit, debt recovery, and financial hardship support, is highly valued.

This role involves not only managing delinquent accounts but also contributing to process improvements and leveraging best practices to enhance efficiency. Strong analytical and problem-solving skills are required to identify opportunities for improvement and implement effective solutions.

Key qualifications for this position include:

  • Proven experience in collections or a related field
  • Excellent communication and interpersonal skills
  • Able to work independently and as part of a team
  • Strong analytical and problem-solving skills

In addition to a competitive salary and benefits package, this role offers opportunities for professional growth and development in a dynamic and supportive environment. If you are a results-driven professional with a passion for helping others, we encourage you to apply for this exciting opportunity.

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