User Experience Service Designer for Agile Transformation

3 days ago


Melbourne, Victoria, Australia Talent International Full time

Transforming Operational Efficiencies through User-Centric Service Design

Talent International is seeking a skilled User Experience Service Designer to join our Agile squad in Melbourne or Geelong, with flexible work arrangements. This is a 12-month initial contract with long-term potential.

The team focuses on improving operational efficiencies and business process streamlining for front-line staff to enhance Customer Experience. We utilise service design approaches in the design and delivery of change.

This role requires leading design thinking sessions with service users, conducting quantitative and qualitative user research to develop current and future-state service enhancements. You will identify current participant and staff experiences and business processes, lead process design improvements, and advocate for the voice of customer (participant and staff).

The ideal candidate has experience with Human-Centred Design, co-design and facilitation, design thinking, user research, and user experience. They possess strong collaboration and ability to work in cross-functional Agile teams.

You will engage closely with SMEs in Policy and Business Analysts, working on a complete policy reform and end-to-end service redesign project with multiple streams. A salary of $600-$672 per day (inclusive of super) is offered, along with long-term rolling engagement, flexible work arrangements, and complex, multi-channel environment with agile delivery structure.

Australian Citizenship is mandatory for this federal government agency.



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