Member Experience Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeManagement Full time $80,000
Membership Manager

About Us:

A leading fitness provider operates 51 clubs across Australia. We believe that fitness inspires people to excel, and we take pride in empowering our employees to empower others.

The Membership Manager at Brighton is responsible for managing the member experience, leading a team of Member Support Consultants, and overseeing front desk operations. This role requires a motivational leader with sales expertise, organisational capabilities, and excellence in customer service.

Key Responsibilities:

  • Manage the daily workflow of the MSC team to achieve monthly sales targets.
  • Achieve individual sales targets to contribute to the success of the team.
  • Create a structure to ensure the MSC team achieves their daily performance criteria.
  • Assist with the delivery of sales training to develop the MSC team.
  • Achieve member retention and growth budgets on a monthly basis.
  • Respond to enquiries within 24 hours.
  • Support the Club and Regional Manager in developing initiatives to drive membership growth.

About You:

  • Demonstrate proven sales and customer service experience with the ability to hit KPIs.
  • Understand the cycle of selling and various sales techniques.
  • Have previous experience of managing the customer journey to achieve successful customer outcomes.
  • Be able to manage and mentor a team.
  • Set and motivate others towards a goal.
  • Experience using business computer systems.
  • Hold current First Aid and CPR certificates.

What We Can Offer:

A competitive OTE of $80,000 made up of base salary and commission, plus super. A complimentary Platinum Fitness membership. Anniversary leave days and an additional free gym membership for friends and family. Career opportunities with a diversified fitness group. Access to industry-leading learning and development content.

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