Ambassador of Exceptional Member Experiences
7 days ago
The primary goal of this position is to deliver exceptional member experiences by providing personalized support and service as the first point of contact within our organization.
This role involves handling a range of member requests, processing new memberships, term deposits, and account changes, while actively identifying opportunities for self-service banking options and promoting mutually beneficial solutions.
To be successful in this role, you will need experience with receiving and making calls via inbound and outbound phone queues, processes, and techniques. A member-centric attitude and passion for outstanding customer service are essential. Additionally, demonstrated experience in customer service and sales within the financial services industry is required, along with RG146 Tier 2 certification or willingness to obtain it.
This opportunity offers comprehensive training and the chance to work in a diverse environment with exposure to various parts of our organization. It also presents a platform for career growth, team collaboration, and professional development.
- Excellent communication and interpersonal skills
- Experience in customer service and sales within the financial services industry
- RG146 Tier 2 certification or willingness to obtain it
In return for your dedication and hard work, we offer:
- A comprehensive training program to enhance your skills and knowledge
- A diverse and inclusive work environment that fosters teamwork and collaboration
- Opportunities for career growth and professional development
We are committed to providing an environment where our members feel valued, respected, and supported. If you share our vision and values, we encourage you to apply for this exciting opportunity to join our team as a Member Support Specialist.
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