Member Experience Growth Specialist

1 week ago

Melbourne, Victoria, Australia beBeeProfessional Full time $55,000 - $75,000
Job Title: Member Experience Consultant

We are seeking a skilled sales professional to drive membership growth efforts as a Member Experience Consultant.

This role is at the forefront of our membership expansion, responsible for driving membership sales, building relationships with potential members, and providing exceptional customer service.

Key Responsibilities:

  • Qualify leads and assess prospective members' needs to match our services effectively.
  • Interact with customers via multiple channels, strengthening member connection and ensuring consistency of member experiences.
  • Engage in consultative selling techniques to understand customer needs and find solutions through the services offered.
  • Implement membership sales strategies to achieve membership targets within set timeframes.
  • Conduct initial introductions, presentations, and tours of the facility.
  • Research and identify potential clients and markets.
  • Build relationships with existing and prospective clients.
  • Provide expert advice and tailored recommendations based on client needs and industry trends.
  • Gather feedback from members and use it to enhance future sales strategies and service offerings.
  • Work closely with marketing and customer service teams to align strategies and improve the customer experience.

Requirements:

  • Experience: Previous sales experience essential, particularly in membership-based or subscription services.
  • Skill: Ability to qualify leads and implement effective sales strategies to drive results.
  • Initiative: Proactive mindset with the ability to take initiative in reaching out to the community and generating new leads through networking, tours, and outreach efforts.
  • Flexibility: Ability to work evenings and weekends to accommodate our members' schedules.
  • Qualifications: Current CPR certificate and Employee Working with Children Check, or be willing to obtain prior to employment.

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