ICT Technical Specialist

1 week ago

Sydney, New South Wales, Australia beBeeSupport Full time $55,000 - $85,000
About the ICT Support Role

The ICT Support Officer is responsible for delivering responsive IT support to staff. This includes face-to-face IT support and remote assistance via phone, email, and ticketing systems.

To be successful in this role, you will need to hold a minimum Certificate IV in IT or relevant industry certifications, with experience in ICT helpdesk or desktop support, preferably in a corporate environment.

Key Responsibilities
  • Deliver face-to-face IT support to staff
  • Provide responsive IT assistance to remote users worldwide
  • Triage helpdesk issues by answering calls, managing tickets, and prioritising or escalating as needed
  • Collaborate with internal stakeholders and external service providers to ensure effective solutions
  • Maintain and improve documentation, including Standard Operating Procedures (SOPs) and user guides
  • Contribute to special projects that enhance processes, tools, and systems across the business
About You

You will possess well-developed diagnostic, problem-solving, documentation, communication, and time management skills, underpinned by a collaborative, self-motivated, and adaptable approach.

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