IT Support Specialist
14 hours ago
About Us
Vero Insurance is a leading provider of insurance solutions, committed to protecting our customers' futures and promoting sustainable growth.
Job Summary
We are seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will play a critical role in delivering exceptional technical support to our staff, ensuring seamless day-to-day operations and minimizing disruptions.
Key Responsibilities
- Provide expert-level technical support for hardware, software, and networking issues;
- Analyze complex problems and develop effective solutions;
- Maintain accurate records of incidents and resolutions;
- Collaborate with the IT Service Desk and other teams to ensure efficient service restoration and continuous improvement;
- Stay up-to-date with the latest technology trends and advancements.
Requirements
To be successful as an IT Support Specialist, you should have:
- A minimum of 1 year of experience in a first or second-level IT support role;
- Demonstrated customer service skills with a strong focus on the customer;
- Experience supporting mid to executive-level customers;
- Qualification in Information Technology (desirable);
- In-depth knowledge of desktop, mobility, and peripheral technologies;
- High level of oral and written communication skills;
- Experience supporting meeting room and VC technology;
- A good understanding of infrastructure platforms and technologies;
- Strong technical background with high-level troubleshooting skills.
What We Offer
We offer a competitive salary of $80,000 - $110,000 per annum, depending on experience, plus excellent benefits including:
- Employee rewards program with exclusive offers on retailers;
- Employee discounts on various products and services;
- Study support for eligible employees;
- Parental leave policy;
- Wellness initiatives, including discounted gym membership plans.
How to Apply
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