Customer Adoption Strategist

2 days ago

Melbourne, Victoria, Australia beBeeCareer Full time $100,000 - $150,000

Job Overview

This role offers the opportunity to drive customer adoption and value outcomes for a segment of Zipline customers.

The Role
  • Manage ongoing adoption and value outcomes for a segment of Zipline customers to ensure they continue to get recurring impact from our SaaS Products.
  • Monitor Customer Value Score (CVS) dashboards, diagnose gaps, execute adoption playbooks to hit CVS targets.
  • Drive Product Adoption by segmenting accounts into cohorts, crafting launch comms, leading light-touch rollouts, building onboarding workflows and material in the product.
  • Surface Product Qualified Leads (PQLs) & renewal risks to Strategic Account Managers ahead of cycle.
  • Build scalable enablement material – Including Loom videos, Knowledge bases, Training sessions, Webinars.
About You
  • You will be responsible for owning ongoing adoption and value outcomes for a segment of Zipline customers.
  • Absorb 2-5 years in product enablement, technical account management, or onboarding/implementation project management, ideally in B2B/E enterprise SaaS.
  • Confident communicator who is comfortable working with enterprise users, running webinars, writing crisp release notes/emails, training users.
What’s It Like To Work Here? We are high performance meets real care. We're ambitious, growth-focused, and laser-focused on solving meaningful problems, but we always have each other's backs. We operate with radical transparency & accountability. You'll thrive here if you're hungry to learn from failures and grow fast. Benefits Apple Macbook Access to 200+ books in a Kindle account Monthly Fitness budget Up to 6x psychology sessions p.a at no cost Recharge with up to 10x ‘You Days’ off p.a, used after periods of any intense work. Professional Development - up to $2000 p.a for courses Great team offsites, inc a major one each year ],

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