Customer Excellence Champion

1 day ago

Brisbane, Queensland, Australia beBeeCustomer Full time

It's not just a job, it's an opportunity to make a real difference in people's lives.

We're looking for someone who is passionate about delivering exceptional customer service and ensuring that our customers receive the best possible experience.

As a key member of our team, you will play a vital role in optimizing processes and ensuring that inventory and shipments move efficiently. You will work closely with internal and external stakeholders to ensure that our customers' needs are met and exceeded.

Responsibilities:

  • To organize the transport of all orders, ensuring a high level of customer satisfaction.
  • To provide helpful information and answer questions to ensure customer queries are resolved promptly.
  • To consult with internal and external stakeholders to ensure customer opportunities are well pursued.
  • To ensure that new customers are onboarded in compliance with our customer excellence process.

Requirements:

  • Excellent communication and organizational skills.
  • Ability to work independently and as part of a team.
  • High level of attention to detail.
  • Ability to meet deadlines and prioritize tasks effectively.

What we offer:

  • A competitive remuneration package.
  • A comprehensive benefits program including corporate rates for private health care insurance, free flu vaccination program, inclusive gender-neutral parental leave policy, attractive long-service awards, novated leasing, charity and volunteering events, and flexible work arrangements.

Why choose us?

At our company, we pride ourselves on being a leader in logistics and operations. We strive to create a safe, stable environment where our employees can grow and develop their careers. Whether you help deliver life-saving medicines or support local communities, your career will contribute to more than you can imagine.

Our values are at the heart of everything we do:

  • Customer-centric approach.
  • Collaboration and teamwork.
  • Continuous improvement and innovation.

If you are passionate about delivering exceptional customer service and making a real difference in people's lives, we want to hear from you.

Key Performance Indicators

Meet customer satisfaction targets.

Ensure accurate data quality.

Complete administrative tasks related to local services.

Take appropriate corrective action to prevent customer complaints.

Report incidents and hazards.

Help achieve business objectives through effective collaboration and problem-solving.

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