Customer Excellence Specialist

3 days ago

Brisbane, Queensland, Australia Buscojobs Full time
  • Customer Excellence Specialist Project Logisti...
Archerfield, Queensland Mygration Pty Ltd

Posted 9 days ago

Job Description

Location: rcherfield, QLD, 4108
Full-Time: Immediate startbr>Job Title: Customer Service Manager
Salary range: $76,515 - $78,000 depending on skill level and work experience + superannuation.
Job Closure date: 30 days

About the Role:
We are seeking an experienced and dynamic Customer Service Manager to lead and elevate our client's customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment. You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation for excellence and expertise. You will lead a team dedicated to providing exceptional service to a knowledgeable B2B clientele, requiring a blend of people leadership, process improvement, and a deep understanding of customer needs in a technical industry.

Key Duties & Responsibilities
Team Leadership & Development:

• Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.< r>
• Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.< r>
• Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.< r>Customer Service Strategy & Process Improvement:

• Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.< r>
• Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.< r>
• Liaise closely with the technical, sales, and warehouse teams to streamline workflows, resolve escalated issues, and ensure a seamless, unified response to customer expectations.< r>Technical Customer Relations & After-Sales Support:

• Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction, ensure the performance of supplied parts, and gather vital feedback.< r>
• Act as a key point of contact for escalated customer issues, utilising your problem-solving skills and technical understanding to achieve satisfactory resolutions and maintain strong relationships.< r>
• Work collaboratively with service agents and internal organisational units to identify trends in customer feedback, modifying and improving service offerings to better serve the market.< r>
Skills & Experience Required

• A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.< r>
• Proven Bachelor Degree or Equivalent.< r>
• Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.< r>
• A demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship.< r>
• Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.< r>
• A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.< r>
• Solid administrative skills and proficiency with CRM systems and standard office software.< r>
How To Apply:
If you are a strategic leader passionate about driving customer excellence in a technical field, we would love to hear from you. Please click 'Apply Now' to submit your resume and a cover letter outlining your suitability for this role.
Please note that only shortlisted candidates will be contacted. All applications will be treated with the strictest confidentiality.

Customer Service Reviewer Burdell QLD

Burdell, Queensland The Realise Group

Posted 8 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Customer Service Reviewer Sarina QLD

Sarina, Queensland The Realise Group

Posted 8 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Customer Service Reviewer Atherton QLD

Atherton, Queensland The Realise Group

Posted 8 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Customer Service Reviewer Cardwell QLD

Cardwell, Queensland The Realise Group

Posted 8 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Alligator Creek, Queensland The Realise Group

Posted 8 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Agnes Water, Queensland The Realise Group

Posted 8 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Be The First To Know

About the latest Customer excellence specialist project logistics Jobsin Queensland

Set Email Alert:

Job title

Location

Customer Service Reviewer Mount Isa QLD

Mount Isa, Queensland The Realise Group

Posted 8 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Charters Towers, Queensland The Realise Group

Posted 8 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

What Locations Can I Find These Jobs In?
#J-18808-Ljbffr

  • Customer Service Excellence Specialist

    15 hours ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000

    Customer Service Excellence SpecialistWe are seeking a highly skilled and experienced Customer Service Excellence Specialist to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic customer service initiatives.Job Description:This role...

  • Customer Service Excellence Specialist

    15 hours ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000

    Job Title: Customer Service Excellence SpecialistAbout the RoleWe are seeking a seasoned customer service professional to lead and elevate our client's customer service operations. As a pivotal leadership role, this position is designed for hands-on managers who thrive in technical environments.You will be responsible for overseeing the entire customer...

  • Customer Service Excellence Specialist

    15 hours ago

    Brisbane, Queensland, Australia beBeeExcellence Full time $76,000

    Customer Service Excellence SpecialistLead and elevate customer service operations, overseeing the entire customer journey from initial inquiry to post-sales support. Ensure every interaction reinforces our reputation for excellence and expertise.Key Responsibilities:Team Leadership & Development: Foster a culture of high performance, continuous improvement,...

  • Customer Service Excellence Specialist

    15 hours ago

    Brisbane, Queensland, Australia beBeeReviewer Full time $76,515 - $78,000

    Customer Service Role OverviewThis is a pivotal leadership position designed for an experienced customer service manager who can oversee the entire customer journey and ensure every interaction reinforces our reputation for excellence and expertise.Key ResponsibilitiesLead, mentor, and motivate a team of customer service specialists, fostering a culture of...

  • Customer Excellence Specialist

    2 days ago

    Brisbane, Queensland, Australia Kuehne + Nagel AS Full time

    It's more than a jobWhen you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to...

  • Customer Excellence Specialist

    3 days ago

    Brisbane, Queensland, Australia Buscojobs Full time

    It's more than a jobWhen you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to...

  • Customer Service Excellence Manager

    15 hours ago

    Brisbane, Queensland, Australia beBeeExcellence Full time $76,015 - $78,000

    Customer Service Excellence Manager\">Join a dynamic team of customer service professionals and take your career to the next level. We are seeking an experienced Customer Service Excellence Manager to lead our customer service operations.\">This is a pivotal leadership role designed for a hands-on manager who thrives in a fast-paced environment. You will be...

  • Customer Service Excellence Lead

    3 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time

    Customer Service Manager JobLead a team of customer service specialists, fostering high performance and continuous improvement.About the Role:We are seeking an experienced and dynamic Customer Service Manager to oversee the entire customer journey, from inquiry to post-sales support. This is a pivotal leadership role for a hands-on manager in a technical,...

  • Ambassadors of Excellent Customer Service

    3 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time

    Job Title:Ambassadors of Excellent Customer Service">This is a pivotal role for an experienced and dynamic customer service professional to lead and elevate our client's customer service operations.Key Responsibilities:Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and...

  • Excellent Customer Experience Professional

    2 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $65,000 - $95,000

    Job Description\The customer-facing role of a banking specialist involves delivering exceptional banking experiences to clients. This position is part of the Retail Banking Services team, working with leading products, services, and technology to serve local communities.Key Responsibilities:\\Provide outstanding customer service and resolve complaints in a...