Customer Excellence Specialist

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Your primary objective will be to organize the transport of all orders, ensuring a high level of customer excellence. Your role is to provide helpful information, answering questions and responding to complaints while ensuring the profitability of orders, correct invoicing and data quality.

Your Role

We want to be the best company to work for. You will play a key role in driving customer excellence. Start your day by reviewing customer requests; are we competitive both commercially + technically in order to attract them in line with our pricing strategy. Consult with your internal and external subcontractors to ensure customer opportunities are well pursued with competitive proposals in line with our capabilities. Ensure that new customers are being on-boarded in compliance with our customer excellence process that we are delivering as promised to our customers. On a regular basis, consult with key stakeholders and customers to review progress, ensuring a focus on continuous improvement and high customer retention rates.

• To make all suitable + relevant arrangements for shipment handling independently (not limited to heavy lift and oversized cargo) via air, sea, barge, charters etc. ensuring key performance indicators are met.
• To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
• To ensure accurate + timely production of relevant documentation (including but not limited to import/export declarations, customs clearance, MES declarations).
• To prepare spot quotations, data for tender documents + actively participate in commercial support.
• To complete all tasks + administration relating to local services such as trucking, warehousing services including full hub operations, cargo surveys etc. where applicable.
• To complete all required file administration including documentation, billing, and vendor invoices/ebills acknowledgement + weekly forwarding sub-ledger (FSL).
• To take appropriate corrective action +/or notify relevant person + office to prevent a re-occurrence of customer complaints.
• To report incidents + hazards as per the relevant working instructions.

Along with a competitive remuneration package, we want to make sure our employees are motivated in all aspects. Here in Kuehne+Nagel Australia, we pride ourselves in taking care of our employees with benefits such as:

• Corporate rates for Private Health Care Insurance
• Free Flu Vaccination Program
• Inclusive Gender-Neutral Parental Leave Policy to support all parents
• Attractive long-service awards
• Novated leasing
• Charity and volunteering events
• Flexible work arrangements
• And more

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.