Driving Customer Experience Excellence

7 hours ago

Brisbane, Queensland, Australia beBeeCustomer Full time $71,150 - $78,951

Job Summary

The Voice of Customer Team Leader drives customer experience strategy, focusing on initiatives that improve the customer journey. This role requires a strategic mindset, excellent communication skills, and a proactive approach to identifying improvements.

Key Responsibilities:

  • Develop and support customer experience strategies and programs.
  • Mobilize teams across operations to identify improvement areas, track progress, and ensure metrics are in place.
  • Work with global teams to implement actions improving the customer journey and meeting voice of customer targets.
  • Promote a customer-centric approach across the business, identifying opportunities for improvement.
  • Integrate customer metrics into performance management frameworks.

Requirements:

  • Previous experience in a customer experience role.
  • Strong time-management, organizational, and multitasking abilities.
  • Excellent communication, interpersonal, and collaborative skills.

Focusing on Customers:

  • Meet deadlines and goals, both internal and external.
  • Creative thinker and problem solver with strong analytical skills.

Experience and Qualifications:

  • Experience in operations or project management; health or general insurance experience advantageous.
  • Third-level business degree or appropriate professional qualification.

This role fosters a customer-centric culture, aligns with global initiatives, and drives continuous improvement in customer experience delivery.

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