Retail Service Excellence Leader

4 days ago

Brisbane, Queensland, Australia beBeeDepartment Full time
Department Supervisor Opportunity

This role operates Sunday to Thursday with varying hours. By applying, you confirm your availability to work across those days.

The Customer-Focused Role:

As a Department Supervisor, you will support the store management team by leading your department in providing exceptional customer service to every JD customer. You will be responsible for maintaining the merchandising & visual standards and sales results within your department.

Key Responsibilities:

  • Model exceptional customer service, every customer, every time
  • Support and guide team to deliver exceptional service and a 'service over task' environment
  • Actively gain, maintain and share product & brand knowledge for your department
  • Support management team to improve financial performance within your department
  • Work with back of house team to ensure product availability
  • Uphold company standards and deliver store visual excellence

What We're Looking For:

We are seeking an individual with 2-3 years' experience within retail or like industry. You should be passionate about creating an amazing service experience and culture for our customers. You have a proven track record in driving and exceeding set KPI's and communicate well with all stakeholders. Excellent time management skills to ensure that daily priorities are executed in a timely manner.

What's In It For You?

Work with some of the best product and biggest sports fashion brands in the market. Referral bonus scheme. Training and development to evolve and shape your career. Opportunity to progress across all areas of the business including Retail, Support Office, and our Distribution Centre. Treat yourself with our attractive staff discount This can also be used for friends and family. Access to our Employee Assistance Program & Mental Health champions. One month paid parental leave for full-time employees

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