E-Commerce Logistics Operations Specialist

4 days ago

Gold Coast, Queensland, Australia beBeeLogistics Full time $85,000 - $110,000
Logistics Operations Specialist

The Logistics Operations Specialist plays a pivotal role in streamlining operational efficiency and delivering exceptional customer experiences by overseeing the end-to-end logistics process, encompassing inbound freight, warehousing operations, and direct-to-consumer delivery.

Key Responsibilities

Inbound Freight Management

  • Design and implement strategic inbound freight plans to optimise costs, reduce lead times, and ensure product availability.
  • Collaborate with freight forwarders to enhance customs clearance, duties management, and delivery accuracy.
  • Work closely with factories to ensure accurate and timely shipment reports, and proactively address variances with Product and warehouse teams.

Warehousing Optimization

  • Own inventory management processes across all fulfilment centres and online stores, ensuring accuracy, stock health, and readiness for promotional initiatives and launches.
  • Monitor and analyse the performance of domestic and international fulfilment centres against service level agreements (SLA) and key performance indicators (KPI) metrics.
  • Develop process improvements to strengthen warehouse operations, reserve stock handling, and fulfilment accuracy.

Outbound Freight Strategy

  • Define and execute an effective outbound freight strategy to balance cost, speed, and customer satisfaction.
  • Collaborate with Customer Experience (CX) and Operations teams to enhance the DTC delivery experience.
  • Regularly evaluate and adjust shipping rate structures across online stores.

Reverse Logistics Management

  • Own the design and management of domestic and international returns processes.
  • Drive efficiency and cost-effectiveness in returns management while maintaining a seamless customer journey.

Stakeholder & Supplier Management

  • Act as the primary subject matter expert (SME) for logistics-related matters, supporting CX, Returns, Product, and Operations teams.
  • Proactively review and negotiate rates with logistics partners to ensure competitiveness and cost optimisation.
  • Develop and maintain strong relationships with third-party logistics providers (3PLs), freight forwarders, and logistics vendors, driving performance accountability and innovation.

Reporting & Continuous Improvement

  • Build and maintain advanced reporting on logistics KPIs, including cost, speed, accuracy, and partner performance.
  • Provide insights and recommendations to leadership on logistics performance, risks, and opportunities.
  • Lead continuous improvement initiatives across logistics functions to increase scalability and reduce costs.
  • Document and maintain critical logistics processes for business continuity and knowledge sharing.
About You
  • Bachelor's degree in Business, Supply Chain, Logistics, or related field.
  • Strong working knowledge of e-commerce logistics best practices.
  • Preferred system expertise: Shopify, Netsuite, Xero, Logixboard, Google Suite.
  • Demonstrated expertise in e-commerce logistics operations and 3PL/fulfilment management (minimum 3+ years experience).
  • Proven ability to optimise freight, warehousing, and returns processes.
  • Strong commercial acumen and experience in rate negotiation and cost optimisation.
  • Ability to analyse complex logistics data, identify trends, and drive actionable insights.
  • Skilled at influencing and managing senior external partners and cross-functional stakeholders.
  • Continuous improvement mindset, with a track record of implementing process efficiencies.
  • Excellent communication, interpersonal, and stakeholder management skills.

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