Logistics Specialist

Crop Shop Boutique (CSB) is a fast-growing Australian e-commerce brand redefining athleisure since its launch in 2019 by Rachel Dillon. With a mission to empower women worldwide, CSB blends style, function, and confidence in every piece we create. Our team thrives on relentlessly raising the bar, being perfectly practical, and being unapologetically fearless.

About the Role The Logistics Specialist role is responsible for end-to-end logistics, overseeing the movement of products from suppliers to third-party logistics (3PL) partners, warehousing operations, and the direct-to-consumer experience. By optimising logistics and ensuring smooth execution, this position plays a critical role in enhancing operational efficiency and delivering an exceptional customer journey.

The Logistics Specialist is responsible for driving efficiency, scalability, and cost-effectiveness across CSB's global logistics network. This role owns the end-to-end logistics function, including inbound freight, warehousing, outbound freight, and reverse logistics, while acting as a subject matter expert to shape strategy, optimize systems, and deliver an exceptional customer experience. By identifying opportunities for continuous improvement and leading execution with external partners, this position ensures CSB's logistics infrastructure supports profitable growth and long-term sustainability.

Inbound Freight

• Design and implement inbound freight strategies to minimise costs, reduce lead times, and ensure product availability.
• Partner with freight forwarders to optimise customs clearance, duties management, and delivery accuracy.
• Work with factories to ensure accurate, timely shipment reports and proactively address variances with Product and warehouse teams.

Warehousing

• Own inventory management processes across all fulfilment centres and Shopify stores, ensuring accuracy, stock health, and readiness for promotional initiatives and launches.
• Monitor and optimise the performance of domestic and international fulfilment centres against SLA/KPI metrics.
• Develop process improvements to strengthen warehouse operations, reserve stock handling, and fulfilment accuracy.

Outbound Freight

• Define and execute CSB's outbound freight strategy to balance cost, speed, and customer satisfaction.
• Collaborate with CX and Operations to enhance the DTC delivery experience.
• Regularly evaluate and adjust shipping rate structures across Shopify stores.

Reverse Logistics

• Own the design and management of domestic and international returns processes.
• Drive efficiency and cost-effectiveness in returns management while maintaining a seamless customer journey.

Stakeholder & Supplier Management

• Act as the primary SME for logistics-related matters, supporting CX, Returns, Product, and Operations teams.
• Proactively review and negotiate rates with logistics partners to ensure competitiveness and cost optimisation.
• Develop and maintain strong relationships with 3PLs, freight forwarders, and logistics vendors, driving performance accountability and innovation.

Reporting & Continuous Improvement

• Build and maintain advanced reporting on logistics KPIs, including cost, speed, accuracy, and partner performance.
• Provide insights and recommendations to leadership on logistics performance, risks, and opportunities.
• Lead continuous improvement initiatives across logistics functions to increase scalability and reduce costs.
• Document and maintain critical logistics processes for business continuity and knowledge sharing.

• Bachelor's degree in Business, Supply Chain, Logistics, or related field.
• Strong working knowledge of eCommerce logistics best practices.
• Preferred system expertise: Shopify, Netsuite, Xero, Logixboard, Google Suite.
• Demonstrated expertise in eCommerce logistics operations and 3PL/fulfilment management (minimum 3+ years experience)
• Proven ability to optimise freight, warehousing, and returns processes.
• Strong commercial acumen and experience in rate negotiation and cost optimisation.
• Ability to analyse complex logistics data, identify trends, and drive actionable insights.
• Skilled at influencing and managing senior external partners and cross-functional stakeholders.
• Continuous improvement mindset, with a track record of implementing process efficiencies.
• Excellent communication, interpersonal, and stakeholder management skills.

• Hybrid work model – balance of in-office & WFH
• Short Term Incentive Program
• Parental leave package for both parents
• State-of-the-art gym at CSB HQ
• Competitive staff discounts
• Be a part of our mission to empower women worldwide
• Exciting team events & initiatives

If you're ready to contribute to CSB's mission and growth, we'd love to hear from you Join in empowering women worldwide, CSB style. To apply, please submit your resume and cover letter via the job board only (direct applications via email or LinkedIn messages will not be accepted).

For further information, please reach out to Dylan Anger at dylan@cropshopboutique.com.