Customer Service Advisor

3 weeks ago


Perth, Western Australia Programmed Full time
Job Description

A highly customer-focused individual is required to join our team as a Service Centre consultant.

This role will involve providing high-quality customer service, taking calls from facility contacts to log and process maintenance work orders for completion. The successful candidate will have excellent communication skills and the ability to multitask in a fast-paced environment.

The ideal candidate will possess a minimum of 1 year's experience in a high-volume customer service or call centre type environment and have a strong understanding of logistics and scheduling principles. They will be proactive and organised with the ability to learn quickly and navigate in-house systems.

The role requires a C-class driver's licence and experience using Navision would be highly desirable but not essential. Maximo experience is also preferred but not required.

Key Responsibilities:
  • Provide high-quality customer service to facility contacts via phone calls
  • Liaise with internal and external stakeholders to ensure efficient service delivery
  • Process maintenance work orders and allocate trades and sub-contractors
  • Monitor and maintain accurate records and spreadsheets
  • Ensure compliance with all relevant policies and procedures
Requirements:
  • Minimum 1 year experience in customer service or call centre environment
  • Excellent communication and multitasking skills
  • Logistics and scheduling knowledge (desired)
  • C-class driver's licence
  • Ability to learn quickly and navigate in-house systems

Estimated Salary: $35-$40 per hour + Super

About Us

PERSOLKELLY is one of Australia's largest and longest-serving recruitment providers. We specialise in the recruitment of Professional, ICT, Government, STEM, Management, and Executive talent.

We welcome applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from diverse backgrounds.



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