Financial Services Advisor

2 weeks ago


Perth, Western Australia Commonwealth Bank of Australia Full time

We are seeking a skilled Financial Services Advisor to join our team at the Commonwealth Bank of Australia.

About the Role

This is a fantastic opportunity for a passionate customer service professional to deliver exceptional banking experiences for our 10 million+ personal and small business customers.

  • You will be working in one of our Multi-Channel Branches, where you will assist customers with general banking transactions, answer questions, and build meaningful connections through face-to-face and digital interactions.
  • As a key member of our team, you will work collaboratively to deliver seamless banking experiences, utilizing our in-branch technology and digital banking options to meet customer needs.
Key Responsibilities
  • Assist customers with general banking transactions, answering questions and queries.
  • Build a personal connection with customers through meaningful conversations face to face and through our direct channels.
  • Work with customers to use our in-branch technology and digital banking options.
  • Complete Financial Health Checks to assess customers' financial needs.
  • Process applications for personal loans, credit cards, and associated products.
  • Use tools to capture customer feedback and take action to correct any service breaks to drive improvement.
Requirements
  • A passion for delivering outstanding customer service with every interaction.
  • The ability to have great conversations and confidence to ask challenging questions.
  • Problem-solving attitude and curiosity in finding the right solutions.
  • An open approach to learning new things and goal-oriented.
  • An ability to work collaboratively as a team to deliver a seamless customer experience.
About Us

The Commonwealth Bank of Australia is committed to enhancing the financial wellbeing of our customers. We're a dynamic organization that values innovation, teamwork, and customer-centricity.

Salary: Estimated $65,000 - $80,000 per annum, depending on location and experience.



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