Financial Services Advisor
2 weeks ago
We are seeking a skilled Financial Services Advisor to join our team at the Commonwealth Bank of Australia.
About the RoleThis is a fantastic opportunity for a passionate customer service professional to deliver exceptional banking experiences for our 10 million+ personal and small business customers.
- You will be working in one of our Multi-Channel Branches, where you will assist customers with general banking transactions, answer questions, and build meaningful connections through face-to-face and digital interactions.
- As a key member of our team, you will work collaboratively to deliver seamless banking experiences, utilizing our in-branch technology and digital banking options to meet customer needs.
- Assist customers with general banking transactions, answering questions and queries.
- Build a personal connection with customers through meaningful conversations face to face and through our direct channels.
- Work with customers to use our in-branch technology and digital banking options.
- Complete Financial Health Checks to assess customers' financial needs.
- Process applications for personal loans, credit cards, and associated products.
- Use tools to capture customer feedback and take action to correct any service breaks to drive improvement.
- A passion for delivering outstanding customer service with every interaction.
- The ability to have great conversations and confidence to ask challenging questions.
- Problem-solving attitude and curiosity in finding the right solutions.
- An open approach to learning new things and goal-oriented.
- An ability to work collaboratively as a team to deliver a seamless customer experience.
The Commonwealth Bank of Australia is committed to enhancing the financial wellbeing of our customers. We're a dynamic organization that values innovation, teamwork, and customer-centricity.
Salary: Estimated $65,000 - $80,000 per annum, depending on location and experience.
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