Customer Experience Advisor

2 weeks ago


Perth, Western Australia BWA Group Services Pty Ltd Full time

About the Role

As a Customer Experience Advisor with BWA Group Services Pty Ltd, you will be responsible for providing exceptional phone-based support to our customers 24/7. This is a part-time or full-time opportunity that offers a flexible schedule, with hours spanning across 7 days a week.

Your Key Responsibilities

  • You will be the primary point of contact for customers, answering their queries and resolving issues in a timely and efficient manner.
  • You will work closely with our team to ensure seamless customer experience, providing accurate and up-to-date information about our products and services.
  • You will be aware of operational risk, regulatory compliance, and occupational health and safety requirements in your area of business.
  • Training will be provided to equip you with the necessary skills to excel in this role, including an initial 3-week training period.

About You

  • You possess excellent customer service skills, strong communication skills, and the ability to multitask in a fast-paced environment.
  • You are comfortable working in a hybrid setup, with opportunities to work from home after completing an initial minimum of 6 months in the office.
  • You have a risk mindset, proactively identifying and addressing potential risks to ensure a safe and secure work environment.

What We Offer

  • A competitive salary range of AU$65,000 - AU$85,000 per annum, depending on experience.
  • A comprehensive training program to equip you with the necessary skills for success in this role.
  • An opportunity to work in a dynamic and supportive team environment.
  • A flexible work arrangement that balances work and life commitments.


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