Claims Advisor

1 week ago


Perth, Western Australia Vero Insurance Full time

We are seeking a highly skilled Claims Advisor to join our team at Vero Insurance in Perth. As a key member of our claims team, you will play a vital role in delivering exceptional customer service and driving positive outcomes for our clients.

About the Role

The successful candidate will have a proven track record of experience in Workers Compensation claims, with a strong understanding of State legislation. You will be responsible for obtaining and reviewing medical, financial, investigative, and rehabilitation reports to ensure accurate claim assessment. Additionally, you will ensure compliance with legislative timeframes and provide effective strategies to resolve claims efficiently.

What You Will Be Doing:

  • Conduct comprehensive assessments of claims to determine entitlements and develop effective solutions
  • Ensure compliance with State legislation and regulatory requirements
  • Develop and implement cost-effective strategies to resolve claims efficiently
  • Facilitate early access to suitable rehabilitation to achieve optimal recovery
  • Provide exceptional customer service to internal and external stakeholders
About Us

Vero Insurance is committed to building futures and protecting what matters. We value the unique experiences, insights, and diverse workforce that benefits our people, our business, and our customers. If you are passionate about providing exceptional customer service and driving positive outcomes, we invite you to join our team as a Claims Advisor in Perth.

Requirements

To succeed in this role, you will need:

  • Proven experience in Workers Compensation claims with a strong understanding of State legislation
  • Excellent verbal communication skills to build rapport with stakeholders and convey complex information effectively
  • Strong administrative and written skills to manage all aspects of each claim within the framework of State legislation
  • A strong commitment to exceeding customer expectations and a high degree of integrity in all interactions
Benefits

Vero Insurance offers a range of employee benefits to support, empower, and reward our people. Some of these benefits include:

  • Employee discounts and rewards on various products and services
  • Study support to eligible employees to continue broadening their career opportunities
  • Parental leave for primary carers
  • Wellness initiatives to promote employees' health and financial wellbeing

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