Experience-Driven CX Transformation Executive

17 hours ago

Sydney, New South Wales, Australia beBeeStrategic Full time $200,000 - $350,000
Lead Commercial Role in CX Transformation

This is a rare opportunity to take the lead on customer experience and enterprise transformation projects within a fast-scaling digital consultancy.

The business is a CX transformation partner for several Australian brands, looking for a proven rainmaker to drive multi-million dollar deals and coach others to do the same.

This role needs an experienced professional who can shape the go-to-market engine of a challenger consultancy and lead meaningful, multi-capability work at scale.

The Key Outcomes You'll Own (12–24 Months)
  • Close net-new CX transformation projects, averaging between $250K-$1,000K in deal size
  • Generate follow-on revenue across data, platforms, and engineering
  • Hire/coach at least 2 senior sellers with a focus on uplifting CX and enterprise sales skills across the team
  • Help position us as an innovative challenger brand by driving thought leadership, securing speaking slots, and increasing inbound pipeline
Key Responsibilities
  • Sales leadership – Lead by example in originating and closing deals; craft pursuit strategies; own strategic accounts; negotiate commercial terms that drive margin
  • CX strategy & delivery – Act as executive sponsor on major engagements; shape customer visioning, journey re-design, AI-enabled insight programs
  • Go-to-market strategy – Build the revenue engine (marketing → qualification → proposal → delivery); implement disciplined CRM and bid governance
  • Team building – Recruit and mentor Partners/Principals; instil a seller-doer culture
  • Commercial operations – Forecast accurately, price deals smartly, drive utilisation, and continuously improve margin
  • Client advocacy – Build trusted relationships at C-suite; ensure value delivery that drives long-term revenue
Must-Have Experience:
  • Round 10+ years in consulting or digital services, including time spent in a Director/Partner level role
  • $5M+ in lifetime CX-led transformation sales, with personal accountability for $500K - $1M+ deals
  • Proven success scaling a consultancy or new brand in Australia — not relying on big-name logos
  • Deep delivery understanding of CX strategy (journey mapping, blueprinting, CX operating models)
  • Familiarity with AI-enabled VoC/VoE platforms (e.g. Qualtrics, Medallia)
  • Track record of hiring, mentoring, and driving commercial outcomes from senior teams
  • C-suite networks in BFSI, energy, retail, or related sectors
Key Mindset & Skills:
  • Strategic EQ and commercial hunter instinct; you balance urgency with long-term relationships

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