CX Program Specialist, Earner

1 week ago

Sydney, New South Wales, Australia Hatch Full time $90,000 - $120,000 per year

This is a CX Program Specialist, Earner role with Uber based in Sydney, NSW, AU
== Uber ==
Role Seniority
- junior

More about the CX Program Specialist, Earner role at Uber
About The Role
The ANZ Earner CX team is responsible for delivering seamless experiences for our partners through policy creation, product launches, automations and strategic initiatives.

We focus on delivering cost-effective support, addressing earner VOC, and developing strategies to improve the earner experience in a very fast moving marketplace landscape

As a CX Program Specialist, you will play a critical role in improving support processes, optimizing workflows, and driving operational excellence for both merchant partners and internal stakeholders. This role requires process improvement skills, good attention to detail, and general problem-solving acumen and curiosity. You will work closely with cross-functional teams and BPO partners to streamline operations, solve pain points, and implement impactful initiatives.

Your Impact In Role

  • Policy and Support Experience improvements - See trends in earner issues, fix policy and process gaps, recommend experience improvements
  • Project Management – Support execution of key initiatives. Key projects in H2 include Sales teams, Defect Reduction and GenAI support tech rollouts.
  • Collaborate with Cross-Functional Teams – Work closely with key POCs such as Analytics, Vendor Management, Workforce Management, L&D, Content, and Operations to align strategies and drive continuous improvement.
  • Support Teams Coordination – Ensure smooth and efficient operations within third-party support teams, optimizing performance and service quality.
  • Troubleshoot and Solve Ad-Hoc Issues – Proactively address operational challenges, ensuring a seamless earner support experience.

The Experience You'll Bring:

  • Stakeholder Management – Experience working cross-functionally and globally to align priorities, execute initiatives, leverage synergies and manage expectations.
  • Adaptability – Ability to navigate ambiguity, prioritize multiple projects, and thrive in a rapidly evolving landscape.
  • Attention to Detail – A meticulous approach to process documentation, execution, and operational accuracy.

Preferred Qualifications

  • Experience in BPO operations and/or Customer Experience (CX).
  • Hands-on experience with SQL
  • GenAI support transformation / optimisation

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Uber team will be there to support your growth.


Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

  • Improving policy and support experience
  • Managing key projects
  • Collaborating with cross-functional teams

Key Strengths

  • Process improvement skills
  • Attention to detail
  • Problem-solving acumen
  • Experience in BPO operations
  • Hands-on experience with SQL
  • GenAI support transformation

Why Uber is partnering with Hatch on this role.
Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Uber not with Hatch.

  • CX Program Specialist, Earner @ Uber

    4 weeks ago

    Sydney, New South Wales, Australia Hatch Full time

    OverviewJoin to apply for the CX Program Specialist, Earner @ Uber role at Hatch.This is a Team Lead - Safety Investigations role with Uber based in Sydney, NSW, AU.The ANZ Earner CX team is responsible for delivering seamless experiences for our partners through policy creation, product launches, automations and strategic initiatives. We focus on delivering...

  • CX Program Specialist, Earner @ Uber

    4 weeks ago

    Sydney, New South Wales, Australia Hatch Full time

    OverviewJoin to apply for the CX Program Specialist, Earner @ Uber role at Hatch.This is a Team Lead - Safety Investigations role with Uber based in Sydney, NSW, AU.The ANZ Earner CX team is responsible for delivering seamless experiences for our partners through policy creation, product launches, automations and strategic initiatives. We focus on delivering...

  • CX Program Specialist, Earner @ Uber

    1 week ago

    Sydney, New South Wales, Australia Hatch Full time $100,000 - $150,000 per year

    This is a Team Lead - Safety Investigations role with Uber based in Sydney, NSW, AUThe idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We've grown into a global platform powering flexible earnings and the movement of people and things in ever-expanding ways.About the RoleThe...

  • Program Specialist

    1 week ago

    Sydney, New South Wales, Australia Uber Full time $90,000 - $120,000 per year

    About The RoleThe ANZ Earner Customer Experience (CX) team is responsible for delivering seamless experiences for our driver partners through policy creation, product launches, automations and strategic initiatives. We focus on delivering cost-effective support and leveraging the voice of the customer to improve the earner experience in a very fast moving...

  • Program Specialist, Customer Experience

    4 weeks ago

    Sydney, New South Wales, Australia Uber Full time

    About The RoleThe ANZ Earner Customer Experience (CX) team is responsible for delivering seamless experiences for our driver partners through policy creation, product launches, automations and strategic initiatives. We focus on delivering cost-effective support and leveraging the voice of the customer to improve the earner experience in a very fast moving...

  • Program Specialist, Customer Experience

    4 weeks ago

    Sydney, New South Wales, Australia Uber Full time

    About The RoleThe ANZ Earner Customer Experience (CX) team is responsible for delivering seamless experiences for our driver partners through policy creation, product launches, automations and strategic initiatives. We focus on delivering cost-effective support and leveraging the voice of the customer to improve the earner experience in a very fast moving...

  • CX Operations Specialist

    6 days ago

    Sydney, New South Wales, Australia Resmed Full time $80,000 - $120,000 per year

    Join Us to Shape Exceptional ExperiencesLet's talk about the TeamThe CX Ops & Futures team is how we make great experience design possible at scale. We're a small, high-impact group with two connected areas of focus:CX Ops supports the day-to-day systems, tools, and processes that help design and research run smoothly.CX Futures explores what's next, helping...

  • CX Operations Specialist

    4 weeks ago

    Sydney, New South Wales, Australia ResMed Full time

    Join Us to Shape Exceptional ExperiencesLet's talk about the TeamThe CX Ops & Futures team is how we make great experience design possible at scale. We're a small, high-impact group with two connected areas of focus:CX Ops supports the day-to-day systems, tools, and processes that help design and research run smoothly.CX Futures explores what's next, helping...

  • CX Specialist

    1 week ago

    Sydney, New South Wales, Australia BID Operations Full time $90,000 - $120,000 per year

    About the CompanyAt BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.About the roleWe are seeking two Customer Experience (CX)...

  • CX Specialist

    1 week ago

    Sydney, New South Wales, Australia BID Operations Full time $90,000 - $120,000 per year

    *About the Company*At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.*About the role*We are seeking two Customer Experience...