Visionary CX Strategist

23 hours ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $110,000 - $170,000
Job Title: Senior CX Operations Analyst

Overview:
The role of a Senior CX Operations Analyst is to design and implement solutions for the Customer Experience function's most significant challenges. As part of the central Business Operations team, you will help shape the engine that propels CX forward.

Key Responsibilities:
• Planning, reporting, and driving execution of CX initiatives
• Taking full ownership of your projects, advancing complex initiatives at pace while ensuring high-quality delivery
• Collaboration with stakeholders across the organisation to clarify complex topics and facilitate informed decision-making

Analyzing Performance Data:
Analyze performance data across teams and customer experience to identify trends, issues, and opportunities for improvement. Conduct discovery on customer journeys, systems, and processes to understand root causes and develop solutions using first principles thinking. Enabling rapid, phased delivery of solutions by prioritising what's required to execute. Communicating plans, updates, and narratives across multiple teams and levels.

Required Skills and Qualifications:
• A strong understanding of CX functions and optimal process design based on customer experience and performance outcomes
• Proven executional track record and ability to drive deliverables to closure
• Strong sense of ownership and accountability
• Proven ability to deliver quality results quickly under tight deadlines
• Exceptional problem-solving skills using a structured, first-principles approach
• Project and stakeholder management skills; able to lead major, multi-stream programs and tailor communication to any audience
• Proficiency in data analysis to build models, generate insights, and make actionable recommendations

What We Offer:
Remote work with time ownership and impact. Access to cutting-edge tools to amplify work, knowledge, and outputs. Ambitious, outcome-driven colleagues. Employee share options (ESOP) in a fast-growing tech company. Generous benefits including parental leave, subsidised egg freezing, WFH office expense budget, and learning and development opportunities

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