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Transformation CX Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeStrategist Full time $100,000 - $150,000
Global CX Strategist

Overview:

You will design and implement solutions for the most significant challenges. Build a global, AI-first, digitally enabled CX function from the ground up, focusing on efficiencies in mature markets and growth in emerging ones.

Your Key Focus Areas:

  • Planning, reporting, and driving execution of CX initiatives
  • Taking full ownership of your projects, advancing complex initiatives at pace while ensuring high-quality delivery
  • Collaboration with stakeholders across the organisation to clarify complex topics and facilitate informed decision-making

Responsibilities:

  • Analysing performance data across teams and customer experience to identify trends, issues, and opportunities for improvement
  • Conducting discovery on customer journeys, systems, and processes to understand root causes and develop solutions using first principles thinking
  • Enabling rapid, phased delivery of solutions by prioritising what's required to execute
  • Communicating plans, updates, and narratives across multiple teams and levels

Requirements:

  • A strong understanding of CX functions and optimal process design based on customer experience and performance outcomes
  • Proven executional track record and ability to drive deliverables to closure
  • Strong sense of ownership and accountability
  • Exceptional problem-solving skills using a structured, first-principles approach
  • Project and stakeholder management skills; able to lead major, multi-stream programs and tailor communication to any audience
  • Proficiency in data analysis to build models, generate insights, and make actionable recommendations

We Offer:

  • Remote work with time ownership and impact
  • Access to cutting-edge tools to amplify work, knowledge, and outputs
  • Ambitious, outcome-driven colleagues
  • Employee share options (ESOP) in a fast-growing tech company
  • Generous benefits including parental leave, subsidised egg freezing, WFH office expense budget, and learning and development opportunities

About Us:

Employment Hero is a mission-driven company that makes employment easier and more valuable for everyone. We operate an Employment Operating System that brings hiring, HR, payroll, and benefits into an all-in-one solution.