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Customer Success Manager
2 months ago
We are seeking a highly skilled Customer Success Manager to join our team at Fuse Recruitment. As a key member of our Sales & Marketing team, you will be responsible for managing and enhancing relationships with our production customers, ensuring their needs are met while driving business objectives.
About the CompanyFuse Recruitment is a specialist recruitment agency that operates in the manufacturing industry. We are committed to delivering exceptional products and services that meet and exceed client expectations.Key Responsibilities
- Act as the main point of contact for select production customers, managing their accounts and ensuring timely responses to their requests.
- Convert customer forecasts into purchase orders, aiming to achieve a 55% forecast conversion to orders over a rolling 12-month period.
- Maintain up-to-date customer pricing to meet profit and margin requirements.
- Quote for existing customers and ensure profitability in line with company policy.
- Develop and manage an account management plan, overseeing the smooth operation of account managers within the production team.
- Coordinate customer satisfaction and order intake meetings, ensuring all customer communication is maintained according to the account management plan.
- Support the onboarding of new design projects into production and assist with the costing of manufacturing projects.
- Ensure compliance with quality management systems, statutory obligations, and environmental management activities.
- Experience in a customer-facing role, ideally within the electronics or manufacturing industry.
- Strong account management skills with the ability to develop and maintain customer relationships.
- Proficiency in CRM systems, preferably Salesforce, and familiarity with project management tools.
- Excellent communication skills and the ability to work collaboratively with cross-functional teams.
- A proactive approach with strong problem-solving abilities and attention to detail.
- Commitment to compliance with workplace health and safety, quality management systems, and environmental sustainability practices.
