IT Security Account Manager
1 month ago
We are seeking a highly skilled Service Account Manager to join our team at Check Point Software Technologies.
- Technical Support Monitoring: Continuously monitor technical support needs and track every open service request to ensure that required resources, both at Check Point and within the customer's organization, are aligned appropriately to resolve issues quickly and completely.
- Problem Resolution: Expedite problem resolution, and increase the overall productivity of the customer's staff and business by providing a centralized service management function.
- Customer Security Posture Improvement: Objective to continuously improve the customer security posture by providing personalized support to improve operational productivity, coordinate root cause analysis for critical incidents, and conduct weekly service reviews and quarterly business reviews.
To be successful in this role, you will require:
- 8 years of total relevant experience in Project Management or service delivery with at least basic technical networking and cyber security skills, and client-facing experience.
- 3 years of experience as technical support, TAM, or associated professional services is an advantage.
- Demonstrated ability to prioritize work within a demanding environment, consistently delivering results.
- Demonstrated ability to identify key customer stakeholders, engage, and build relationships without direct supervision.
- Influence teams across the organization to achieve desired customer outcomes.
- Excellent written and verbal communication skills to clearly articulate technical issues to both technical and non-technical audiences and explain the impact in business terms.
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