Manager, Cultural Programs and Visitor Experience

3 weeks ago


Acton Park, Tasmania, Australia National Film & Sound Archive of Australia Full time
About the Role

The National Film and Sound Archive of Australia is seeking an experienced Manager, Programs and Visitor Experience to join our team. In this key leadership role, you will play a crucial part in refining our strategies, systems, tools and procedures to achieve our goal of being an employer of choice within the GLAM sector.

You will manage a large, multi-disciplinary team, ensuring the effective, safe and timely delivery of all public programs, our 'always on' visitor experience, exceptional customer service and venue hire at our Acton location.

This is a highly organized, proactive and collaborative role that requires strong project management and team leadership skills. You will be able to apply your creative, analytical and entrepreneurial mindset and experience in delivering innovative public programs and customer service in a cultural institution context.

Key Responsibilities

  1. Manage a multi-disciplinary team to achieve strategic goals
  2. Refine strategies, systems, tools and procedures to improve efficiency and effectiveness
  3. Develop and implement innovative public programs and customer service initiatives
  4. Collaborate with external partners to achieve business objectives
  5. Report to and work closely with the Head of Programs and Operations to ensure alignment of strategy, creative direction and operations


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