Expert System Support Professional

2 weeks ago

Brisbane, Queensland, Australia beBeeWorkforceManagement Full time $90,000 - $120,000
Workforce Management Specialist

The role of Workforce Management Specialist involves providing expert system support to business users and helping to troubleshoot incidents that arise as the WFM rostering solution is rolled out to new Nursing and Midwifery cohorts within the Health and Hospital Services.

This specialist will be responsible for ensuring high-quality, safe services and workplaces by adhering to defined service quality standards and health and safety policies and procedures.

  1. Analyse and solve complex system and business problems, providing innovative solutions within required timeframes.
  2. Provide expert advice and support in assessing and reviewing the QH HR solution, advising on functional system behaviour.
  3. Undertake configuration and customisation activities, process design while considering the best fit to the product and business requirements.
  4. Responsibility for planning, documenting, estimating, unit testing, and completion of an appropriate system solution to complex business requirements, considering and providing options to management where appropriate.
  5. Write Structured Query Language (SQL) queries to assist with support, configuration and analysis.
  6. Assist with and undertake testing activities within the bounds of whole-of-Program solution testing strategies, plans, methodologies and tools.
  7. Write functional specifications and document user requirements.
  8. Provide coaching and support (including knowledge and skills transfer) in solution design, configuration, customisation and testing; provide input to custom software development, data migration, training and documentation development and delivery, security profiles and role mapping activities.
  9. Provide expert advice and complete quality reviews of deliverables in addition to solution maintenance and support activities.
Requirements
  • Demonstrated analytical and problem-solving skills in Workbrain with several of the following functional areas:
  • HR Rostering functions, HR Awards
  • Rostering functions including scheduling, time and attendance
  • Award interpretation
  • Organisational Establishment Management
  • Leave management
  • Proven experience in formulating, documenting and implementing functional specifications and process modelling and design, including sound knowledge of current Workforce Management trends, including systems integrations and service-orientated architecture.
  • Demonstrated knowledge of relevant payroll legislation and award structures in Queensland Health.
  • High level of written and verbal communication skills and the ability to consult and negotiate with a diverse range of stakeholders on complex business requirements and transfer knowledge to team members and clients.
  • Proven experience in the support and configuration of the Workbrain solution and Structured Query Language (SQL).

This is a challenging role that requires a high level of technical expertise and excellent communication skills. If you are interested in this position, please contact us at your earliest convenience. Your interest will be treated in the strictest of confidence.

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