Expert System Support Professional

1 week ago

Brisbane, Queensland, Australia beBeeTechnical Full time $66,230 - $85,433
Job Title: Systems Support Expert

This role is responsible for delivering exceptional support services to global markets and partners.

  • Second-level technical support for queries escalated from global stakeholders
  • Proactive problem-solving to identify and resolve complex system-related issues
  • Analysis and recommendation of process improvement opportunities
  • Setup, maintenance, and support of business systems and applications

Key Responsibilities:

  • Development and delivery of internal trainings/demos and creation of knowledge articles on best practices
  • Critical analysis and ongoing maintenance of system documentation/knowledge base articles
  • Release management: Coordination with vendors and execution of functional test cases
  • Communication with global stakeholders regarding system issues, outages, and changes

Requirements:

  • Minimum one year's experience in an environment requiring analysis of information to assist with problem resolution and business process improvement
  • Effective dissemination of information via written and verbal communication
  • Active participation in meetings with business representatives
  • Travel industry experience and/or business systems experience highly desirable
  • Proficiency in Microsoft Office suite

Benefits:

  • Competitive remuneration package plus employee share plan
  • Global career opportunities in a network of brands
  • Flexible hybrid workplace options
  • Generous travel discounts and access to exclusive services

By joining our team, you will have the opportunity to develop your skills and expertise in a dynamic and fast-paced environment.

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