Customer Focused Banking Expert

1 week ago

Melbourne, Victoria, Australia beBeeCustomerFocused Full time $100,000 - $115,000

About Us

We aim to enhance the financial wellbeing and sustainability of our customers.

Our Role

We seek a Banking Consultant to provide seamless customer experiences by meeting end-to-end banking needs, offering tailored support and educating customers on digital solutions.

You will be part of a collaborative team, acting as a role model and peer coach to deliver exceptional customer service.

Banking is evolving, and we're embracing change, providing opportunities for our staff to learn, grow, and thrive.

Key Responsibilities:

  • Deliver tailored banking solutions to meet individual customer needs.
  • Cultivate a collaborative environment, leading by example and mentoring peers to achieve excellent customer outcomes.
  • Contribute significantly to customer engagement and advocacy efforts.
  • Actively participate in and support organizational initiatives.
  • 'Know your customer' from a risk perspective, ensuring proactive measures are taken.
  • Maintain compliance with policies and procedures.

Your Qualifications:

  • Demonstrate exceptional customer focus.
  • Be an advocate for technology and its applications.
  • Multitask effectively and adapt readily to change and uncertainty.
  • Show willingness to collaborate within a dynamic team environment.
  • Demonstrate a sound understanding of regulatory requirements.
  • Exhibit excellent communication and interpersonal skills.

Benefits:

We offer a supportive work environment, opportunities for growth, and a commitment to excellence.

Acknowledgement:

This position requires active participation and dedication to the organization's goals and objectives.

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