
Retail Cluster Operations Manager
2 days ago
About the Role:
Job DescriptionWe are seeking a seasoned leader to oversee a group of retail stores. This key role will allow you to drive store success, develop high-performing teams, and foster a strong culture across your cluster.
As a Cluster Manager, you will be responsible for overseeing approximately 5–7 stores. Your key responsibilities will include:
- Providing strategic leadership while being visible in-store
- Coaching and mentoring Store Managers to lead engaged, high-performing teams
- Ensuring consistency in service, standards, and operational procedures
- Aligning store performance with broader business objectives and compliance standards
We are looking for a commercially savvy, people-focused leader with a passion for homewares and retail. The ideal candidate will have:
- At least 5 years' experience as a multi-site Area, State, or Territory Manager
- Proven success in driving sales and service outcomes across diverse retail environments
- Strong capability in coaching, developing, and inspiring high-performing teams
- Excellent organisational, problem-solving, and communication skills
The successful candidate will possess:
- Commercial acumen with experience in budgeting, reporting, and performance analysis
- High emotional intelligence and confident communication skills
- A valid driver's licence and willingness to travel to various stores in the state and flexibility to travel interstate as required
We offer a range of benefits designed to support your wellbeing, development, and success, including job security, staff discounts, supportive culture, career development, real impact, and more.
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