Retail Cluster Manager

We're seeking an experienced and driven Cluster Manager to lead a group of retail stores, working closely with Store Managers and the National Support Centre to drive sales performance, elevate the customer experience, and ensure operational success.

This is a pivotal leadership role where you'll have the opportunity to influence store success, develop high-performing teams, and foster a strong culture across your cluster. Working closely with the National Support Centre this role will allow your retail experience to shine through and offers opportunities to develop further in this growing company.

As a Cluster Manager, responsible for overseeing approximately 5–7 stores within the state you will:

• Be visible in-store, balancing strategic leadership with hands-on coaching.
• Coach and mentor Store Managers to lead engaged, high-performing teams
• Ensure consistency in service, standards, and operational procedures
• Align store performance with broader business objectives and compliance standards
• Collaborate with the National Support Centre and build strong relationships across the national network

Driving commercial and operational excellence you will:

• Ensure optimal stock levels, manage stocktakes, and minimise shrinkage
• Oversee pricing, returns, rostering, payroll, and compliance processes
• Guide visual merchandising execution in line with national guidelines to maximise brand visibility and sales performance

We're looking for a commercially savvy, people-focused leader with a passion for homewares and retail. You will bring:

• 5+ years' experience as a multi-site Area, State, or Territory Manager
• Proven success in driving sales and service outcomes across diverse retail environments
• Strong capability in coaching, developing, and inspiring high-performing teams
• Excellent organisational, problem-solving, and communication skills
• Flexibility to travel interstate as required
• A solutions-focused, adaptable, and hands-on leadership style
• Experience in performance management and proactive issue resolution
• Capability in recruitment, onboarding, induction, and succession planning
• A customer-first mindset with a passion for delivering exceptional experiences
• A growth mindset—always looking to improve and adapt
• Commercial acumen with experience in budgeting, reporting, and performance analysis
• High emotional intelligence and confident communication skills
• A valid driver's licence and willingness to travel to various stores in the state and flexibility to travel interstate as required
• Candidates with buying and back-end retail operational experience will be highly regarded.

In addition to a competitive salary, we offer a range of benefits designed to support your wellbeing, development, and success:

• Job security – permanent full-time position with opportunities for growth
• Staff discounts – Across Wheel&Barrow, Karma Living and our related entities
• Supportive culture – Work with a fun, friendly team that values your ideas
• Career development – Work directly with the Company's General Manager, with the opportunity to gain exposure to strategic and national initiatives
• Real impact – In a close-knit team, your contribution truly matters
• Proudly South Australian – Join a family-owned business that's been thriving for 30 years

Wheel&Barrow is a unique Australian owned homewares retailer with stores across Australia. We are committed to delivering a unique shopping experience for our customers, built on a foundation of quality, integrity and innovation and is proudly Australian owned and operated for 30 years.

Karma Living specialises in Spiritual, Ritual, Metaphysical and Wellbeing items, offering an exclusive range of products to help our customers create their own private sanctuary in their homes.

For further information about the Company and our brands please visit our websites: www.karma-living.com.au

Wheel&Barrow is a unique Australian owned homewares retailer, offering innovation & knowledge in cooking, serving & entertaining with exceptional presentation & customer service standards.

In short, Wheel&Barrow are all about food, entertaining & lifestyle. Purveyors of fine food will tell you that people eat with their eyes first. At Wheel&Barrow we believe the same applies to our customer's experience in our stores & we aim to engage our customer with a unique product range & innovative approach to store presentation.

MISSION STATEMENT

Wheel&Barrow stores will offer innovation & knowledge in cooking, serving & entertaining. Our products will be functional & responsive to today's lifestyles. In support of this we are committed to being recognised by our customers for:

•Being able to solve our customer's culinary questions & entertaining needs

•Listening, empathising & educating customers so they can make informed choices.

•Offering quality & differentiation with our product ranges; &

•Exceeding customer expectations in the presentation of our stores & the merchandising of our products.

Source: this is an extract from the company's own website.

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