IT Support Expert

1 day ago

Adelaide, South Australia beBeeCareer Full time $90,000 - $130,000

We are seeking a skilled IT Professional to join our team as a Senior Support Engineer. This is a challenging role that requires strong technical expertise and excellent communication skills.

Key Responsibilities
  • Provide remote and onsite support to customers nationwide addressing issues related to servers, desktops, and applications within Microsoft Azure, Active Directory (AD), and Exchange environments
  • Support and maintain cloud infrastructure across Hyper-V, AWS, and Azure platforms ensuring systems' efficiency and performance
  • Perform senior support functions collaborating with solutions experts to maintain best practice environments and address complex technical challenges
  • Participate in project teams deploying and managing IT solutions for clients ensuring projects are completed on time and within scope
  • Document and log all actions and solutions in our systems for accountability and future reference, and mentor juniors in key skills
  • Work closely with experienced team members to identify opportunities for process improvement and skill development ensuring consistent service delivery
Requirements
  • An extensive knowledge of technical infrastructure from desktop to firewall including LAN & WAN networking principles Fortigate, Meraki, Cisco preferred
  • Outstanding spoken and written communication skills in English
  • Deep understanding in Windows Server, desktop, and Azure AD/GPO/DNS/DHCP
  • Strength across messaging platforms including Exchange Hybrid, On-prem, and Office 365
  • Experience working with Hyper-V and other virtualization solutions
  • Extensive experience with backup technologies Veeam, Datto, and StorageCraft preferred
  • Excellent complex-problem diagnosis technique
  • Exposure to ticketing tools Connectwise, Labtech, and Kaseya highly valued
What We Offer
  • A competitive salary package and benefits
  • Opportunities for personal and professional growth and development
  • A collaborative and dynamic work environment
  • A supportive team that values diversity and inclusion
  • The chance to work with the latest technology and innovations
  • Flexible work arrangements and work-life balance

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