Front Office Service Expert

4 days ago


Albany, Western Australia Hilton Hotels Full time
Job Summary

We are seeking a skilled Front Office Service Expert to join our team at Hilton Hotels. As a key member of our Front Office Team, you will be responsible for providing exceptional service to our guests from check-in through check-out.

About the Role

The successful candidate will have previous experience in a customer-focused industry and possess excellent communication skills. You will be able to work efficiently and effectively in a fast-paced environment, maintaining a positive attitude while multitasking and handling multiple guest requests.

Key Responsibilities
  • Achieve positive outcomes from guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for guests, including check-in/out, and complete audit procedures as required
  • Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and other departments
  • Demonstrate a high level of customer service at all times
Requirements

To be successful in this role, you will need to possess:

  • Previous experience in a customer-focused industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Calm, efficient, and organized with great attention to detail
What We Offer

Hilton Hotels offers a competitive salary range of $40,000 - $55,000 per annum, depending on experience. Additionally, we offer a range of benefits, including health insurance, paid time off, and opportunities for career advancement.



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