Front Office Team Member

4 weeks ago


Albany, Western Australia Hilton Hotels Full time

Job Summary

We are seeking a skilled Front Office Team Member to provide exceptional guest experiences from check-in through check-out. As a key member of our Front Office Team, you will be responsible for delivering a high level of customer service, ensuring a smooth and efficient reception experience for our guests.

Key Responsibilities

  • Achieve positive outcomes from guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for guests, including check-in/out, and complete audit procedures, as required
  • Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations, and all health and safety legislation
  • Act in accordance with policies and procedures when working with front-of-house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary

Requirements

  • Previous experience in a customer-focused industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Calm, efficient, and organized with great attention to detail
  • Ability to multi-task while maintaining a positive attitude when working with a guest
  • Professional manner with an emphasis on hospitality and guest service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency

What We Offer

Hilton is a leading global hospitality company, and we offer a range of benefits and opportunities for our team members. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this role.



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