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Operations Manager

2 months ago

Melbourne, Victoria, Australia ISS FACILITY MANAGEMENT PTY LTD Full time

About the Role:

We are seeking a highly skilled and experienced Concierge Operations Manager to join our team at ISS Facility Management Pty Ltd. As a key member of our operations team, you will be responsible for leading a team to ensure the seamless coordination, planning, and delivery of workplace events and services.

Key Responsibilities:

  • Lead and inspire a team dedicated to providing exceptional customer experience and banquet services.
  • Help shape an efficient workplace and superior user experience for all.
  • Ensure top-tier coordination, planning, and delivery of workplace meetings and events.
  • Optimize workplace functionality by ensuring meeting rooms are reset, stocked, and resolve any equipment and AV issues.
  • Ensure all relevant mailboxes are monitored and managed.
  • Serve as a mentor and coach, managing team performance, rostering, and scheduling.
  • Act as an escalation point for client stakeholders.

Requirements:

  • 5-7 years' experience in Concierge work, Hospitality, Workforce Operations, Events, and stakeholder management.
  • Strong experience in hospitality (food & beverage or banquet).
  • Demonstrated experience in managing and influencing stakeholder relationships.
  • MS Office suite proficiency required.
  • Willing to complete background/probity check (National Police Check, ASIC – financial services).
  • Sound time management skills, self-motivated, organized, and have the ability to work unsupervised.

About ISS:

ISS is a leading facility management company that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people living with disability, people from different cultural backgrounds, and lesbian, gay, bisexual, transgender, intersex, queer, and asexual (LGBTIQA+) people.

We are an ethical employer, recognized by the industry for paying fairly and ensuring a safe working environment for all our staff.