Event Operations Manager

1 month ago

Surfers Paradise, Australia Marriott International, Inc Full time

**Job Number** 24025021

**Job Category** Event Management

**Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**About the Company**

**Marriott International** portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.

**JW Marriott **is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment.

**About the role**

Responsible for all operational requirements of the Event Operations department, including but not limited to client liaison, requirements and requests, food and beverage service and quality, associate engagement, compliance of safety and hygiene and other quality measures and commercial performance including delivery of budgeted profitability.

The Event Operations Manager will be required to assist in the Management and Leadership of other Operational areas of the hotel when and if required and as directed by the Director of Operations.

**Critical responsibilities**:
**ASSOCIATE RELATED**
- Oversee the management and leadership of the Event Operations Department on a day to day basis to achieve high levels of guest and associate satisfaction, whilst driving commercial outcomes in line with key performance indicators and ensuring quality including compliance and safety is maximized
- Ensure associate engagement plan is in place and is actioned. Include associates in the continuous development of this, to ensure relevance and maximum results
- Lead all Event Operations associates to achieve maximum productivity and client satisfaction
- To co-ordinate effective associate briefings to ensure correct information is being passed to associates and to set standards are maintained
- Ensure all associates consistently meet the standards relative to grooming and appearance
- Work with Culinary leaders to establish effective relationship between front and back of house teams
- Liaise with other department heads regarding general operations, associate engagement, client relations, promotions and special requirements
- Develop department training manuals including onboarding, skills and knowledge training and other, to develop associates for competence and continual improvement in role
- Maintain system of regular associate training
- Ensure new and existing staff are trained to the desired skill levels for their positions
- Develop talent pipeline in consultation with Director of Operations to ensure associate development and career progression is a focus
- Conduct performance appraisals frequently and with development and departmental improvement in mind
- Provide associate counselling, support and guidance as required and in consultation with Human Resources
- Lead the recruitment needs of the department from request through to onboarding and in consultation with Human Resources
- Take ownership of all associate grievances, in consultation with Human Resources if required.\

**GUEST /CLIENT RELATED**
- Liaise closely with the Event Planning and Sales teams to ensure client satisfaction and event success is achieved
- Liaise directly with the event clients, when they are on site, to meet their pre-determined/planned (via Event Orders) and additional requirements
- In cooperation with the Event Planning and Sales team, take ownership of client complaints and resolve in a professional manner.
- Implement corrective measures where there is unsatisfactory guest comments and work practices
- Seek customer feedback to turn around the customer’s experience and implement improvements for future clients.

**QUALITY RELATED**
- To conduct regular Event Operation Meetings with direct reports to ensure strategies are being delivered to improve client and associate satisfaction and commercial outcomes
- Represent the department at relevant meetings within and outside the resort
- Ensure operating equipment, and Food & Beverage stocks are maintained and controlled in line with PAR levels
- Ensure all internal administrative requirements are fulfilled (e.g. time sheets, cashiering, requisitions, rosters)
- Ensure occupational h

  • Event Operations Manager

    3 weeks ago

    Surfers Paradise, Queensland, Australia Marriott International, Inc Full time

    Job Number Job Category Event ManagementLocation JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementAbout the CompanyMarriott International portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott...

  • Events Operations Supervisor

    4 weeks ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Job Number** 24012831 **Job Category** Food and Beverage & Culinary **Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Events Operations Supervisor** **About the...

  • Nightlife Tour Guide Manager

    3 weeks ago

    Surfers Paradise, Queensland, Australia Wicked Event Management Full time

    NIGHTLIFE EVENTS TEAM MANAGERAre you looking for an exciting new job that offers flexible scheduling, great pay, amazing perks and the ability to work in heart of Surfers Paradise?We are a leading Event Management company based in the Gold Coast. We have been operating Nightlife Tours and Events in Australia for over 15 years. We run large nightlife tours...

  • Events Operations Supervisor

    3 weeks ago

    Surfers Paradise, Queensland, Australia Marriott International, Inc Full time

    Job Number Job Category Food and Beverage & CulinaryLocation JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementEvents Operations SupervisorAbout the CompanyMarriott International portfolio of brands includes JW Marriott...

  • Event Planner

    3 weeks ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Job Number** 23016407 **Job Category** Sales & Marketing **Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, QUEENSLAND, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **About the Company** **Marriott International** portfolio of brands includes JW...

  • Sales Team Member

    6 days ago

    Surfers Paradise, Australia Wicked Event Management Full time

    This is an in-office job in Surfers Paradise Wicked Event Management is one of Australia leading event and travel companies operating 15 yrs over the whole of Australia, New Zealand, Bali and Fiji, we are presently based in the Gold Coast close to the beautiful beach of Surfers Paradise. Wicked Event Management is a event & travel agency that specialises...

  • Sales Team Member

    1 month ago

    Surfers Paradise, Australia Wicked Event Management Full time

    This is an in-office job in Surfers Paradise Wicked Event Management is one of Australia leading event and travel companies operating 15 yrs over the whole of Australia, New Zealand, Bali and Fiji, we are presently based in the Gold Coast close to the beautiful beach of Surfers Paradise. Wicked Event Management is a event & travel agency that specialises...

  • Event Supervisor

    2 weeks ago

    Surfers Paradise, Queensland, Australia Dreamworld Full time

    Event Supervisor(Requisition ID:015404)Description- Plan and execute events from the top of the Q1 building:Lead and coach a team to deliver outstanding events:- Full time salaried role.Have you ever wanted to be the chief party planner at the top of the Q1 Building? SkyPoint is located atop the tallest tower in Australia, with views stretching from Byron...

  • Assistant Director of Catering

    2 weeks ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Job Number** 23097130 **Job Category** Event Management **Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **About the Company** **Marriott International** portfolio of brands includes JW Marriott...

  • Event Planner

    2 weeks ago

    Surfers Paradise, Queensland, Australia Marriott International, Inc Full time

    Job Number Job Category Sales & MarketingLocation JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, QUEENSLAND, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAbout the CompanyMarriott International portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott...

  • Events Operations Team Leader

    4 weeks ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Job Number** 24012837 **Job Category** Food and Beverage & Culinary **Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Food & Beverage Team Leader** **About the...

  • Event Organiser

    4 weeks ago

    Surfers Paradise, Australia The Beverly Full time

    The Beverly is seeking an experienced Event Organiser to join our team on a full-time basis, based in Surfers Paradise, Queensland. **Tasks and Responsibilities**: 1. Developing and implementing event strategies 2. Operationally manage events, including budget and resources 3. Manage the strategic and operational planning activities of events 4....

  • Events Operations Team Leader

    2 weeks ago

    Surfers Paradise, Queensland, Australia Marriott International, Inc Full time

    Job Number Job Category Food and Beverage & CulinaryLocation JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementFood & Beverage Team LeaderAbout the CompanyMarriott International portfolio of brands includes JW Marriott...

  • Event Staff

    6 days ago

    Surfers Paradise, Australia Viral Group Full time

    **Job Title: Event Staff** **Event Dates and Times**: - Thursday, May 16th: Approximately 4:00 PM - 7:45 PM - Friday, May 17th: 4:00 PM - 8:05 PM - Saturday, May 18th: 1:00 PM - 5:30 PM / 7:45 PM - Sunday, May 19th: 12:00 PM - 4:05 PM / 6:25 PM We are seeking enthusiastic and reliable Event Staff to assist with a series of events from May 16th to May...

  • Events Coordinator Skypoint

    2 weeks ago

    Surfers Paradise, Australia Dreamworld Full time

    **Events Coordinator SkyPoint** **(**Requisition ID**:015877**)** **Description** - **Be part of crafting unforgettable moments against the breathtaking backdrop of Queensland's coastline.**: - **Join a dynamic team dedicated to setting the standard for premier event experiences atop Australia's tallest tower.** As a leading event destination, SkyPoint...

  • Events Coordinator Skypoint

    2 weeks ago

    Surfers Paradise, Queensland, Australia Dreamworld Full time

    Events Coordinator SkyPoint (Requisition ID:015877)**Description- Be part of crafting unforgettable moments against the breathtaking backdrop of Queensland's coastline:- Join a dynamic team dedicated to setting the standard for premier event experiences atop Australia's tallest tower.As a leading event destination, SkyPoint offers unparalleled panoramic...

  • Event Planner/orgnaiser

    2 weeks ago

    Surfers Paradise, Australia BMD Northcliffe Surf Club Full time

    This is an exciting opportunity to join the management team of the award-winning BMD Northcliffe Surf Club. For this role we are searching for an Event Planner/Organiser who will work directly with our Functions team to deliver exceptional experiences for our members and guests. The successful applicant will be an energetic and positive manager who has a...

  • Event Staff

    3 weeks ago

    Surfers Paradise, Queensland, Australia Viral Group Full time

    Job Title: Event StaffEvent Dates and Times: Thursday, May 16th: Approximately 4:00 PM 7:45 PM Friday, May 17th: 4:00 PM 8:05 PM Saturday, May 18th: 1:00 PM 5:30 PM / 7:45 PM Sunday, May 19th: 12:00 PM 4:05 PM / 6:25 PMWe are seeking enthusiastic and reliable Event Staff to assist with a series of events from May 16th to May 19th. As Event Staff, you...

  • Conference and Events Sales Manager

    3 weeks ago

    Surfers Paradise, Australia TFE Hotels Full time

    We’re looking for an excited and passionate leader who wants to make an amazing first impression (and ongoing impression) for our guests - each and every time!. As Conference and Events Sales Manager at Vibe Hotel Gold Coast, you’ll have this opportunity, and so much more. We know you’ll feel right at home. As part of our leadership team you’ll...

  • Conference and Events Sales Manager

    3 weeks ago

    Surfers Paradise, Queensland, Australia TFE Hotels Full time

    We're looking for an excited and passionate leader who wants to make an amazing first impression (and ongoing impression) for our guests - each and every time.As Conference and Events Sales Manager at Vibe Hotel Gold Coast, you'll have this opportunity, and so much more. We know you'll feel right at home.As part of our leadership team you'll champion the way...