Sports Fan Engagement Specialist

2 months ago


Melbourne, Victoria, Australia Genius Sports Full time

About the Role

We are seeking a highly motivated and enthusiastic individual to join our Fan Engagement team as a Sports Fan Engagement Specialist. As a key member of our team, you will be responsible for providing exceptional customer support to our fans, ensuring a seamless experience across our digital products.

Key Responsibilities

  • Provide timely and effective support to our fans via our customer support platform, resolving issues and escalating concerns when necessary.
  • Monitor our products during live events to ensure smooth operation and identify areas for improvement.
  • Conduct thorough testing of our products to ensure quality and accuracy.

What We Offer

  • A dynamic and supportive team environment that fosters growth and development.
  • The opportunity to work on a variety of projects and tasks, allowing you to gain a broad range of skills and experience.
  • A chance to build relationships and contribute to the success of our global team.

About You

  • A passion for sports and digital technology.
  • Excellent communication and problem-solving skills.
  • A proactive and adaptable approach to work.
  • A willingness to work flexible hours, including weekends and evenings, to support our global operations.

Requirements

  • A willingness to work a fluctuating schedule with some hours outside of common business hours.
  • Ability to work at least one weekday shift and one weekend shift each week.
  • Ability to do additional shifts during busy periods.


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