Sports Fan Engagement Specialist
2 months ago
About the Role
We are seeking a highly motivated and enthusiastic individual to join our Fan Engagement team as a Sports Fan Engagement Specialist. As a key member of our team, you will be responsible for providing exceptional customer support to our fans, ensuring a seamless experience across our digital products.
Key Responsibilities
- Provide timely and effective support to our fans via our customer support platform, resolving issues and escalating concerns when necessary.
- Monitor our products during live events to ensure smooth operation and identify areas for improvement.
- Conduct thorough testing of our products to ensure quality and accuracy.
What We Offer
- A dynamic and supportive team environment that fosters growth and development.
- The opportunity to work on a variety of projects and tasks, allowing you to gain a broad range of skills and experience.
- A chance to build relationships and contribute to the success of our global team.
About You
- A passion for sports and digital technology.
- Excellent communication and problem-solving skills.
- A proactive and adaptable approach to work.
- A willingness to work flexible hours, including weekends and evenings, to support our global operations.
Requirements
- A willingness to work a fluctuating schedule with some hours outside of common business hours.
- Ability to work at least one weekday shift and one weekend shift each week.
- Ability to do additional shifts during busy periods.
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