Product Services Representative

3 weeks ago


Melbourne, Victoria, Australia Genius Sports Full time

About the Role

We are seeking a highly motivated and enthusiastic individual to join our fan engagement team as a Product Services Agent. As a key member of our team, you will be responsible for providing exceptional customer support to our fans, monitoring our products during live events, and performing dedicated testing of our digital fan engagement products.

Key Responsibilities

  • Provide timely and effective customer support to our fans via our customer support platform, resolving issues and escalating concerns when necessary.
  • Monitor our products during live events to ensure seamless operation and identify potential issues for resolution.
  • Perform thorough testing of our digital fan engagement products to ensure they meet our high standards.

What We Offer

  • A dynamic and supportive work environment with opportunities for growth and development.
  • The chance to work with a global team of talented professionals in the sports tech industry.
  • A competitive compensation package and benefits.

Requirements

  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a fast-paced environment with multiple priorities.
  • Flexibility to work a fluctuating schedule with some hours outside of common business hours.

Who We Are

Genius Sports is a leading provider of sports data and technology solutions. We are passionate about delivering innovative solutions that enhance the fan experience and drive business growth for our clients.



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