Lead Luxury Training

2 days ago

Melbourne, Victoria, Australia beBeeDevelopment Full time $90,000 - $130,000
Professional Development Specialist

We are seeking a skilled Training Professional to lead high-impact training sessions.

This role is critical in shaping the capabilities of our dealership network, with a focus on luxury product knowledge and high-end customer service standards.

You will deliver both sales and technical training, ensuring our people are equipped to represent the brand with excellence.

Key Responsibilities:
  • Training Delivery
    • Deliver face-to-face and virtual training for dealership teams on sales process and premium vehicle range.
    • Reinforce luxury service expectations and elevate the customer experience through structured, interactive training.
    • Use role-playing, simulations, and technical walkarounds to bring concepts to life.
    • Translate complex technical features into practical, customer-facing knowledge.
    • Stay current with premium offerings.
  • Training Content Implementation
    • Roll out training content developed by the Learning and Development team.
    • Prepare and adapt slides, handouts, videos, and technical aids for training use.
    • Maintain consistency and quality in delivery across sessions.
    • Contribute to updates of training materials to ensure accuracy and relevance.
  • Evaluation and Feedback
    • Assess learning using quizzes, observations, and feedback tools.
    • Provide clear, constructive coaching to help participants lift performance.
    • Collect feedback and contribute insights to improve future training.
  • Collaboration and Reporting
    • Liaise with internal stakeholders and dealership leaders to align on training priorities.
    • Maintain attendance, performance, and feedback records.
    • Share insights and contribute to the ongoing evolution of training approach.
    Requirements:
    • Tertiary qualification in Business, Education, Communications, Automotive, or a related field (or equivalent experience).
    • Proven experience delivering both sales and product/technical training, ideally in the automotive sector.
    • Experience in premium or luxury automotive brands is highly regarded.
    • Strong facilitation and public speaking skills.
    • Confident explaining key automotive concepts: EV platforms, hybrid systems, and intelligent driving tech.
    • Competent with presentation tools (e.g., PowerPoint, Google Slides).
    • Familiar with virtual training tools (Zoom, MS Teams).
    • Comfortable using or learning Learning Management Systems (LMS).
    • Professional, confident, and highly organised.
    • Able to engage and motivate a wide range of learners.
    • Holds high standards and encourages accountability in others.
    Additional Skills:
    • Bilingual in English & Mandarin would be highly regarded.

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