Luxury Hotel Team Lead

7 days ago

Melbourne, Victoria, Australia beBeeLeadership Full time $87,230

**About the Role**

Lead a high-performing Front Office team to deliver exceptional guest experiences across all areas of the hotel. Utilize your time management skills to juggle multiple tasks, driving performance and results.

This critical position demands an individual with meticulous attention to detail, strong leadership capabilities, and an unwavering commitment to excellence.

Key Responsibilities:

- Coordinate day-to-day operations and inspire the team to enhance the guest experience - every interaction, every day.
- Be proactive and resourceful when attending to guest requests.
- Take initiative to ensure positive interactions with customers.
- Resolve complaints and challenges effectively.
- Provide guidance, support training and leadership to employees.
- Monitor training and offer guidance on shift.
- Assist in all areas during peak times to eliminate potential issues.
- Ensure the health and safety of all patrons, guests and staff members.

Required Skills and Qualifications:**

- Previous Front Office experience in the hotel industry is essential, with knowledge of the luxury market preferred.
- A relentless commitment to delivering exceptional experiences for our guests
- A natural customer service style that sets you apart from the rest
- Remain calm under pressure and sustain positive team morale creating a culture people want to be part of.
- Demonstrate leadership skills with proven results in developing and motivating teams, leading by example will be infectious
- Stay progressive and focused in an ever-changing environment

Benefits:

- Opportunity to lead a dynamic team in a luxury hotel setting

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