Remote IT Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeIt Full time $84,400 - $112,300
Job Overview

We are seeking a skilled IT professional to provide remote desktop support to end users, including executive-level staff.

Main Responsibilities
  • Provide high-quality IT support using remote access tools to resolve incidents and fulfill service requests.
  • Prioritize and manage new support tickets and existing work orders efficiently.
  • Accurately document service details, time logs, and job notes in the ticketing system.
  • Meet service level agreements (SLAs) and task-specific timeframes.
Key Skills and Experience
  • Proven Level 1/2 IT support experience in an enterprise setting.
  • Technical proficiency with macOS, Windows 10/11, Microsoft Office Suite (Teams, Outlook, Office 365), and remote troubleshooting tools.
  • Strong diagnostic skills for application installations and network technologies (VPN, WAN, LAN).
  • Experience with endpoint management tools like Microsoft Intune and SCCM.
  • Familiarity with ITSM platforms (e.g., ServiceNow, HP Service Manager) and principles, especially Incident and Service Request Management.
  • Exposure to analytics tools such as NexThink and 1E Tachyon.
  • Excellent communication, documentation accuracy, and a customer-first mindset.
  • Strong time management, multitasking ability, and a collaborative, proactive attitude.
  • Eligibility for background checks, including National Police Check and employment screening.
About This Role

This is a great opportunity for an IT professional looking to work in a fast-paced, enterprise environment.

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