Dialler Campaign Optimisation Specialist

5 days ago


Melbourne, Victoria, Australia Tal Services Limited Full time

Tal Services Limited offers a rewarding career opportunity for an experienced Dialler Campaign Optimisation Specialist to join our team.

About the Role

We are seeking a highly skilled professional to lead the design, build, and maintenance of dialling campaigns using Genesys Cloud CX. The successful candidate will be responsible for driving campaign performance to achieve business objectives by optimising utilisation of data and resources.

Key Responsibilities
  • Design, build, and maintain dialling campaigns using Genesys Cloud CX
  • Optimise campaign performance to meet or exceed business targets
  • Monitor and analyse campaign metrics to identify areas for improvement
  • Collaborate with cross-functional teams to ensure seamless integration and execution of campaigns
  • Troubleshoot and resolve any issues related to dialling campaigns
  • Stay updated with the latest trends and best practices in dialling campaign management
  • Liaise with marketing and technology teams to ensure effective delivery and optimisation of leads
  • Produce regular analysis reports for management on dialler and sales campaign performance across key metrics such as contact rate and penetration rate
Requirements

The ideal candidate will have:

  • A minimum of 2 years' experience in building and optimising dialling campaigns using Genesys Cloud CX
  • Strong analytical skills with the ability to interpret complex data and make informed decisions
  • Excellent problem-solving skills and attention to detail
  • Experience with SQL and PowerBI reporting tools
  • Strong communication and interpersonal skills
  • Ability to manage concurrent projects and initiatives effectively
  • Ability to work independently and collaboratively as part of a team
What We Offer

In addition to a competitive salary range $80,000 - $120,000 per annum, we offer a comprehensive benefits package including:

  • Generous superannuation contributions
  • Flexible working arrangements
  • Ongoing training and development opportunities
  • A supportive and inclusive work environment
About Us

Tal Services Limited is a leading provider of life insurance and financial services. We value diversity and inclusivity and are committed to creating a workplace that is welcoming and respectful to all employees.



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