Dialler Performance Optimisation Specialist

6 days ago


Melbourne, Victoria, Australia Tal Services Limited Full time
Company Overview

Tal Services Limited is a leading provider of life insurance solutions in Australia, committed to protecting and empowering Australians. Our company values diversity, equity, and inclusion, creating an environment where everyone can thrive.

Job Description

We are seeking a highly skilled Dialler Performance Optimisation Specialist to join our team. As a key member of our contact centre operations, you will play a crucial role in enabling our Outbound Contact Centres to achieve targets and objectives through efficient dialling campaigns.

The successful candidate will design, build, and maintain dialling campaigns using Genesys Cloud CX, optimise campaign performance to achieve business objectives, and monitor and analyse campaign metrics to identify areas for improvement.

Required Skills and Qualifications
  • Proven experience in building and optimising dialling campaigns using Genesys Cloud CX
  • Strong analytical skills with the ability to interpret data and make data-driven decisions
  • Excellent problem-solving skills and attention to detail
  • Experience with SQL and PowerBI Reporting
  • Strong communication and interpersonal skills
Salary

$85,000 - $105,000 per annum (dependent on experience)

Benefits

Tal Services Limited offers a competitive salary package, including a base salary range of $85,000 to $105,000 per annum, plus benefits such as flexible working hours, professional development opportunities, and a supportive work environment.

Location

This role is based in Sydney, Australia, and requires regular attendance at our office.



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