Transformation Leader for Customer Growth

3 weeks ago

Sydney, New South Wales, Australia ING Full time

We are seeking an experienced Transformation Leader to join our Retail Bank's Daily Banking Tribe Growth Team.

About the Role

As a key member of the team, you will lead the development and implementation of strategies to drive sustainable growth in our Daily Banking business. This will involve working closely with Marketing, Sales, Digital, Customer Interactions, Tech & the Daily Banking tribe to develop product journeys and channel strategies that meet customer and MFI growth targets.

Main Responsibilities
  • Develop and execute strategies to improve acquisition and cross-sell of Daily Banking products, focusing on the profitable younger segment.
  • Lead a cross-functional team to create and execute a 'Youth' strategy across product proposition, channel, and marketing.
  • Own the application and onboarding journey of the Orange Everyday and Savings product.
  • Build a pipeline of initiatives to enhance customer acquisition and retention, while establishing and reporting on performance benchmarks.
About You

To be successful in this role, you will need:

  • Proven experience in product and customer growth, with a minimum of 7 years in a leadership or influential position.
  • Demonstrable experience leading or influencing changes to products, channels, and customer journeys that have improved acquisition growth, conversion rates, and customer experience.
  • An analytical mindset, using data to drive decision-making.
  • Deep understanding of the Australian Banking market, specifically Transaction and Savings accounts.
  • Exceptional communication and stakeholder management skills.
  • Strong self-leadership and ability to work independently, as well as perform complex tasks and analysis.
What We Offer

In return for your expertise, we offer:

  • A competitive salary: $120,000 - $180,000 per annum, based on location and experience.
  • Discounted ING Health Insurance.
  • An additional Rest Day to support your wellbeing.
  • An IMPACT day to volunteer on approved sustainability activities and give back to our community.

At ING, we value individuality and encourage a culture that is fun, friendly, and supportive. We empower our people to think differently, take ownership of their work, and make great things happen. If you're passionate about making a real impact on people's lives, we'd love to hear from you.

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