Implementation Professional

2 weeks ago

Brisbane, Queensland, Australia beBeeImplementation Full time $60,000 - $80,000
Job Overview

We are seeking an Implementation Associate to join our team. As an Implementation Associate, you will be responsible for providing client onboarding and retention initiatives, such as modular training or data and design services.

You will work collaboratively with senior staff to assist in client deployments and facilitate the delivery of high-quality solutions to our clients.

Your key responsibilities will include:

  • Providing data & design services to customers such as importing files and creating reports or output documents.
  • Facilitating modular feature-based training of our products.
  • Assisting senior staff by working collaboratively to provide training or data & design services to onboarding or expansion clients.
  • Helping with customer preparation sessions or assisting with administrative and project-related initiatives.
  • Facilitating feature-based workshops or group learning modules.
  • Developing and maintaining product knowledge, including staying up to date with recent product releases.
  • Working towards developing industry knowledge and business acumen.
  • Pursuing opportunities to promote customer features or add-on adoption.
Requirements

To be successful in this role, you will need:

  • Excellent troubleshooting, problem-solving, organisational, and questioning skills.
  • Proficiency in Google Suite is preferred.
  • A good understanding of cloud-based technologies and systems.
  • The ability to keep up with regular product rollouts and maintain expert knowledge of our products.
  • Ideally, experience of working in a data driven environment.
  • An ability to stay focused on assigned tasks.
  • An inquisitive and solution focused mindset.
About Us

We are a leading provider of SaaS field service management solutions to trade and field service businesses worldwide. We offer comprehensive field service management software for growth-minded trade and field service businesses, while also providing time-tracking and scheduling software solutions.

We serve over 22,000 businesses and over 400,000 users worldwide and have a global workforce of more than 600 employees.

Benefits

We offer a range of benefits, including:

  • Leave to foster personal connections, health & overall well-being
  • Employee Assistance Program
  • Generous Parental Leave Program
  • Paid Volunteer Leave Days
  • Public Holiday Exchange Scheme
  • Delicious, free, chef-prepared lunch daily on site
  • Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time
  • Talent Referral Program – get rewarded for referring a friend to join our team
  • Casual dress and relaxed office environment
  • Fun team camaraderie and events
  • Opportunities for career progression and development
  • Diverse training & internal networking opportunities across all of our product lines
  • A range of other fantastic benefits

Please visit our website to learn more about our company culture and values.

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