Senior Implementation Professional

aXcelerate, a leading SaaS provider, empowers millions of learners nationwide through its Student and Learning Management System. As an industry leader, we're on an exciting growth journey, transforming the way training providers and employers manage and support their learners.

Recognised as a Great Place to Work for two years running, we have a culture where people feel valued and supported to thrive. With ambitious growth plans and countless opportunities to develop your career, there's never been a better time to make a real impact in education technology.

The Opportunity

As a Senior Implementation Consultant, you'll lead the end-to-end implementation of our SaaS solutions for clients across the full project lifecycle. You'll work closely with other members of the team to coordinate data migration, system configuration, product training, and go-live activities—ensuring a smooth transition into business-as-usual operations. This is a client-facing role where strong communication and delivery skills are key.

For this position, we will only be considering candidates who are based in Brisbane and can work in a hybrid role.

Responsibilities

• Project Delivery Leadership: Lead the end-to-end implementation of our SaaS platform, from data migration and system configuration to stakeholder training and go-live cutover. Ensure every project transitions seamlessly into BAU operations and post-implementation support.
• Project Management: Oversee multiple projects concurrently, delivering on time, within scope, and in alignment with client expectations and aXcelerate's delivery standards. Maintain accountability for timelines, budgets, and quality outcomes.
• Project Planning & Governance: Create and maintain essential project documentation — including schedules, risk registers, and status reports. Provide clear, transparent updates to internal stakeholders, including management and executive teams.
• Stakeholder & Client Engagement: Serve as the key liaison between internal teams, clients, and third-party partners. Guide solution design and manage any required customisation to meet client needs.
• Team & Milestone Alignment: Keep all team members aligned on milestones, deliverables, timelines, and quality standards. Proactively manage risks, escalate where needed, and oversee change control processes.

A Day in the Life of a Senior Implementation Consultant

As a Senior Implementation Consultant at aXcelerate, no two days are the same; your work is dynamic, collaborative, and focused on delivering exceptional outcomes for our customers.

You'll typically be:

Supporting the pre-sales process by contributing to tender responses and engaging with prospective clients during discovery sessions.

Collaborating with internal and external stakeholders through regular meetings and progress reports, ensuring transparency and raising any risks, challenges, or concerns.

Developing and maintaining key implementation artefacts, including project plans, risk registers, and more.

Coordinating multiple project teams to optimise meeting schedules, events, and timelines, balancing competing priorities, protecting resources, and ensuring delivery within the defined scope.

Facilitating collaboration between customers and the product team — assessing the feasibility of new feature requests, and for custom developments committed to during the sales process, coordinating with Business Analysts to gather detailed requirements, handing them to the Product team, and maintaining regular check-ins to ensure timely delivery.

About You

We're on the hunt for a driven, customer-focused professional who's passionate about project delivery and software implementation. Whether you're a Project Manager, Implementation Lead, Service Delivery Manager, Senior Business Analyst, or Customer Success Manager, what really matters is your proven ability to take projects from concept to completion.

You'll be a great fit if you:

• Have a strong track record of delivering technology projects on time, within scope, and on budget.
• Thrive in fast-paced environments, confidently managing multiple stakeholders and workstreams.
• Bring structure, clarity, and accountability to every stage of the delivery process.

It's a plus if you also bring:

• Experience as a Business Analyst or Functional Consultant.
• Background working for a SaaS provider.
• Familiarity with education technologies — particularly Student Management Systems (SMS) or Learning Management Systems (LMS).
• Experience in the education sector, particularly in VET.
• A recognised project management qualification (e.g., PMP, PRINCE2, AgilePM) — or are actively working toward one.

What We Offer

• A central location, close to public transport, cafes and shops, with on-site parking available.
• A vibrant, supportive and team-oriented culture, with regular team activities and social events.
• Opportunities for flexible and hybrid working up to 3 days working from home.
• A focus on professional development and learning, with access to our LMS, external and internal training opportunities and your own personal annual PD budget.
• Access for you and your family to an Employee Assistance Program and resources.
• Cashback offers and discounts on popular brands through our Employment Hero app.
• Opportunities for career development with well-defined career pathways across the business.
• Proud members of Women in Technology with access to networking events, professional development opportunities and resources.

How to Apply

Please submit an up-to-date resume that outlines your suitability for the role.

We're looking for individuals who resonate with our values – Honesty, Empathy, Acceptance, Respect, and Trust, whilst also bringing a unique perspective to their work.

We are committed to promoting diversity in the workplace and encourage people from all backgrounds to apply.

If you require any reasonable adjustments during the application process, please let us know.