Warranty Support Specialist

21 hours ago


Melbourne, Victoria, Australia Ford Motor Company Full time
About the Role

We are seeking an experienced Warranty Support Specialist to join our team at Ford Motor Company. In this role, you will be responsible for leading local warranty training and managing the Warranty Counselling Process (WCP) with Dealers in Australia and New Zealand.

Key Responsibilities:
  • Develop and deliver warranty training material
  • Provide input in producing eLearning modules
  • Deliver online training based on individual dealer requests
  • Deliver face-to-face training after Step 2 desktop reviews
  • Lead the Warranty Counselling Process (WCP)
  • Support Dealer self-reviews
  • Support Dealer desktop reviews
  • Support the Global Warranty Team in India as required
Requirements:
  • Tertiary qualification in Education or a Trade qualification with more than 3 years experience in warranty roles
  • Above average proficiency with MS Office products
  • Proficiency/knowledge of warranty processes and dealer processes
  • Strong verbal and written communication skills
  • Full Australian Driver's Licence
Desirable Skills:
  • Ford warranty experience with strong technical understanding
  • Understanding of Ford Dealer Service operations and previous Dealer/field experience highly desirable
  • Ability to build relationships with Technicians and Dealers
  • Strong leadership, interpersonal, and analytical skills
About Us

Ford Motor Company is committed to innovation and delivering exceptional customer experiences. We are evolving to focus on services, experiences, and software that will continue to power the freedom of movement for all Australians.

Benefits:
  • Estimated Salary: $80,000 - $110,000 per annum
  • Work-Life Balance: Enjoy the flexibility to create a work schedule that fits your life
  • Recharge and Rejuvenate: Take advantage of 12 extra days off per year to recharge and pursue your passions
  • Drive the Latest Ford: Get behind the wheel of a brand-new Ford at a discounted rate
  • Belong and Thrive: Connect with like-minded colleagues and contribute to a diverse and inclusive workplace
  • Invest in Your Future: We are committed to your professional growth
  • Support Your Family: Enjoy peace of mind with our paid parental leave program
  • Give Back to the Community: Make a difference by volunteering your time and skills


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