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Customer Service Representative
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Supagas is a leading national supplier of cylinder gases, offering a range of products including LPG, Industrial Gases, Hospitality Gases, and Helium. We are a fast-growing company with a reputation for exceptional customer service and quality products in a highly competitive market.
About the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team in Brisbane. This is a full-time casual position with flexible start times between 6am and 9am, Monday to Friday.
Key Responsibilities- Handle Customer Inquiries: Respond to a high volume of incoming calls, process orders, and address customer queries in a professional and timely manner.
- Convert Inquiries into Sales: Assist in converting incoming phone and email inquiries into branch sales, exceeding customer service expectations.
- Provide Exceptional Support: Offer accurate product, service, and procedural information to customers, ensuring precise setup of new customer accounts.
- Manage Customer Accounts: Address customer queries and manage accounts promptly and professionally, processing credit card payments as needed.
- Support Operations and Sales Teams: Provide support to Operations and Sales teams, engaging in web chat support to ensure seamless customer service.
- A friendly and supportive team environment.
- Company reward and recognition program.
- Professional learning and development opportunities.
- Opportunities for career progression.
- Employee Assistance Program and Wellbeing initiatives.
- Proven experience in an inbound call center environment, managing high call volumes.
- Familiarity with Pronto software is highly advantageous.
- Possess a professional and friendly telephone manner, as the role primarily involves telephone-based communication.
- Strong attention to detail.
- Display a professional demeanor and maintain a positive attitude towards work.
- The successful candidate will undergo a pre-employment medical assessment.
We value attitude above all else. We are looking for the next team player to embody the 'Yes We Can' ethos, someone who is passionate about delivering exceptional customer service and is committed to our company values.
