Customer Service Representative

3 weeks ago


Logan Central, Queensland, Australia Archdiocese of Brisbane Full time
About the Role

We are seeking a Customer Service Representative to join our team at the Archdiocese of Brisbane. In this role, you will be the first point of contact for customers, facilitating their requests for home maintenance and modifications.

Key Responsibilities:

  • Receive, respond, and action inbound requests for home maintenance and repairs in a call centre setting
  • Undertake intake & assessment activities to ensure customer eligibility to funded services
  • Scheduling Field Officers and Contractor work requests
  • Undertake administrative duties as directed by the Team Leader

Skills and Experience:

  • Must have strong troubleshooting abilities to assist clients with home maintenance issues
  • Ability to demonstrate previous experience with Home Safety Services highly regarded
  • Must have strong customer service experience and a genuine passion for service excellence
  • Excellent telephone manner with strong verbal communication skills
  • Excellent time management, prioritisation and problem-solving skills whilst working in a fast-paced environment

Requirements:

  • Must hold a Certificate III or higher in Business Administration or significant experience in a similar role;
  • Blue card and NDIS Worker Screening Clearance (or current Yellow Card)
  • A National Criminal History Police Check (6 months current)
  • Current 'C' class Qld drivers' licence
  • First Aid/CPR Certificate
  • Evidence of eligibility and right to work in Australia
  • NDIS Worker Orientation Certificate
  • Fully Covid-19 vaccinated


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